--- title: "Connect Groove to Raider - APIANT.ai" description: "When \"Customer Added\" fires in Groove, your agent runs \"Find mythic+ runs\" in Raider." canonical: "https://apiant.ai/connect/groove-to-raider" --- # Connect Groove to Raider When **Customer Added** fires in [Groove](https://apiant.ai/connections/groove), your agent runs **Find mythic+ runs** in [Raider](https://apiant.ai/connections/raider). Describe the whole flow and it is built, tested on every scenario and kept running. Groove **9** triggers Groove **15** actions Raider **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Groove and Raider to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Groove can start in Raider - When **Customer Added** in Groove then **Find mythic+ runs** in Raider - When **Note Added** in Groove then **Get character profile** in Raider Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Groove and Raider ## Triggers and actions 9 triggers · 31 actions - Trigger **Agent Replied** Triggers when an agent replies to a ticket. - Trigger **Customer Added** Triggers when a customer is created. - Trigger **Customer Replied** Triggers when a customer replies to a ticket. - Trigger **Note Added** Triggers when a note is added to a ticket. - Trigger **Ticket Assigned** Triggers when a ticket is assigned. - Trigger **Ticket Closed** Triggers when a ticket is closed. - Trigger **Ticket Opened** Triggers when a ticket is opened. - Trigger **Ticket Started** Triggers when a new ticket is created. - Trigger **Ticket Tagged** Triggers when a ticket is tagged. - Action **Add label to ticket** Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket. - Action **Add message** Adds a new message (reply or private note) to an existing Groove ticket. - Action **Add Note** Adds a private note to a Groove ticket, visible only to agents. - Action **Change Assigned Agent** Assigns a Groove ticket to a different agent, identified by the agent's email address. - Action **Change Ticket Mailbox** Moves a ticket into a different mailbox. - Action **Change Ticket State** Changes the state of a Groove ticket (unread, opened, pending, closed or spam). - Action **Close Ticket** Closes a Groove ticket by setting its state to closed. - Action **Create New Ticket** Creates a new ticket in Groove from a customer or agent, with its first message. - Action **Get customer** Returns one Groove customer, looked up by email address, including their contact details and custom attributes. - Action **Get ticket** Returns a single Groove ticket by its ticket number. - Action **List agents** Returns the agents on your Groove account, optionally limited to one group. - Action **List mailboxes** Returns all mailboxes in the Groove account, with each mailbox's name and email address. - Action **List messages** Returns the messages and notes on a Groove ticket. - Action **Reopen Ticket** Reopens a Groove ticket by setting its state to opened. - Action **Update customer** Updates a customer's profile details, such as name, company, title and contact info, identified by their email address. - Action **Find mythic+ runs** Search for top Mythic+ dungeon runs matching given criteria (dungeon, region, season, etc). - Action **Get character profile** Retrieve a World of Warcraft character's Mythic+ score, raid progression, and gear by region, realm, and name. - Action **Get current period** Retrieve the current, previous, and next Mythic+ period ids and date ranges. - Action **Get guild boss kill** Retrieve details about a guild's kill of a specific raid boss. - Action **Get guild profile** Retrieve a guild's raid rankings and roster. - Action **Get mythic+ affixes** Retrieve the current Mythic+ affixes for a region, including the latest run seen with each affix. - Action **Get mythic+ leaderboard capacity** Retrieve the Mythic+ leaderboard capacity for a region, including lowest qualifying level and time to qualify. - Action **Get mythic+ run details** Retrieve details for a specific Mythic+ dungeon run. - Action **Get mythic+ score tiers** Retrieve the score tier colors used for a given Mythic+ season. - Action **Get mythic+ season cutoffs** Retrieve the Mythic+ season score cutoffs for a region. - Action **Get mythic+ static data** Retrieve Mythic+ season and dungeon static data (slugs, names) for a specific expansion. - Action **Get raid boss rankings** Retrieve boss rankings for a given raid and region. - Action **Get raid hall of fame** Retrieve the hall of fame (first guilds to defeat) for a given raid. - Action **Get raid progression** Retrieve raid progression details showing how many guilds have reached each boss kill milestone. - Action **Get raid rankings** Retrieve raid rankings for a given raid and region. - Action **Get raid static data** Retrieve raid and boss static data (slugs, names) for a specific expansion. ## Each app on its own - [ **Groove** The simple helpdesk for SaaS and eCommerce businesses.](https://apiant.ai/connections/groove) - [ **Raider** Raider.IO scores and ranks World of Warcraft characters and guilds on Mythic+ dungeon and raid progression.](https://apiant.ai/connections/raider) Reviews ## What our customers say ## More from Groove - [ **Groove to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/groove-to-hubspot) - [ **Groove to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/groove-to-salesforce) - [ **Groove to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/groove-to-slack) - [ **Groove to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/groove-to-mailchimp) - [ **Groove to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/groove-to-stripe) - [ **Groove to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/groove-to-shopify) ## More into Raider - [ **Google Sheets to Raider** Google Sheets](https://apiant.ai/connect/google-sheets-to-raider) - [ **Google Docs to Raider** Google Docs is a cloud-based word processor with real-time collaboration, version history, and integration...](https://apiant.ai/connect/google-docs-to-raider) - [ **Cisco WebEx to Raider** Cisco Webex — messaging, meetings, and webinars collaboration platform.](https://apiant.ai/connect/cisco-webex-to-raider) - [ **HubSpot to Raider** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-raider) - [ **Salesforce to Raider** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-raider) - [ **Slack to Raider** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-raider) Questions ## Groove and Raider, answered ### ### What can start an automation from Groove? Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Raider when something happens in Groove? Any of Raider's 16 actions, including Find mythic+ runs, Get character profile, Get current period and Get guild boss kill. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Raider to Groove? Raider has no triggers in the catalog today, so automations start in Groove. If you need the other direction, ask: your agent reads Raider's API documentation and adds it. ### ### Do I have to build a connector for Groove or Raider? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Groove and Raider without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.