--- title: "Connect Groove and Pingdom - APIANT.ai" description: "When \"Customer Added\" fires in Groove, your agent runs \"Get Contact\" in Pingdom, or \"New Check\" in Pingdom to \"Add label to ticket\" in Groove." canonical: "https://apiant.ai/connect/groove-to-pingdom" --- # Connect Groove and Pingdom When **Customer Added** fires in [Groove](https://apiant.ai/connections/groove), your agent runs **Get Contact** in [Pingdom](https://apiant.ai/connections/pingdom), or **New Check** in Pingdom to **Add label to ticket** in Groove. Describe the whole flow and it is built, tested on every scenario and kept running. Groove **9** triggers Groove **15** actions Pingdom **2** triggers Pingdom **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Groove and Pingdom to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Groove and Pingdom can do together ### From Groove to Pingdom - When **Customer Added** in Groove then **Get Contact** in Pingdom - When **Note Added** in Groove then **Get Account Credits** in Pingdom ### From Pingdom to Groove - When **New Check** in Pingdom then **Add label to ticket** in Groove - When **New Contact** in Pingdom then **Add message** in Groove Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Groove and Pingdom ## Triggers and actions 11 triggers · 30 actions - Trigger **Agent Replied** Triggers when an agent replies to a ticket. - Trigger **Customer Added** Triggers when a customer is created. - Trigger **Customer Replied** Triggers when a customer replies to a ticket. - Trigger **Note Added** Triggers when a note is added to a ticket. - Trigger **Ticket Assigned** Triggers when a ticket is assigned. - Trigger **Ticket Closed** Triggers when a ticket is closed. - Trigger **Ticket Opened** Triggers when a ticket is opened. - Trigger **Ticket Started** Triggers when a new ticket is created. - Trigger **Ticket Tagged** Triggers when a ticket is tagged. - Action **Add label to ticket** Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket. - Action **Add message** Adds a new message (reply or private note) to an existing Groove ticket. - Action **Add Note** Adds a private note to a Groove ticket, visible only to agents. - Action **Change Assigned Agent** Assigns a Groove ticket to a different agent, identified by the agent's email address. - Action **Change Ticket Mailbox** Moves a ticket into a different mailbox. - Action **Change Ticket State** Changes the state of a Groove ticket (unread, opened, pending, closed or spam). - Action **Close Ticket** Closes a Groove ticket by setting its state to closed. - Action **Create New Ticket** Creates a new ticket in Groove from a customer or agent, with its first message. - Action **Get customer** Returns one Groove customer, looked up by email address, including their contact details and custom attributes. - Action **Get ticket** Returns a single Groove ticket by its ticket number. - Action **List agents** Returns the agents on your Groove account, optionally limited to one group. - Action **List mailboxes** Returns all mailboxes in the Groove account, with each mailbox's name and email address. - Action **List messages** Returns the messages and notes on a Groove ticket. - Action **Reopen Ticket** Reopens a Groove ticket by setting its state to opened. - Action **Update customer** Updates a customer's profile details, such as name, company, title and contact info, identified by their email address. - Trigger **New Check** Triggers when a new check is added to the account. Polling on the checks list, deduped by check id. - Trigger **New Contact** Triggers when a new alert contact is added. Polling on the contacts list, deduped by contact id. - Action **Delete Check** Deletes a check permanently. - Action **Delete Contact** Deletes an alert contact. - Action **Delete Maintenance Window** Deletes a scheduled maintenance window. - Action **Get Account Credits** Returns the account's available checks/credits. - Action **Get Average Response Time** Returns the average response time for a specified check, optionally broken down by probe or country. - Action **Get Check** Returns detailed information about a specified check. - Action **Get Contact** Returns a single contact by id. - Action **Get Outage Summary** Returns a list of status changes (up/down) for a specified check over a period. - Action **Get Performance Summary** Returns response time averages over time for a specified check. - Action **Get Raw Check Results** Returns raw test result probe data for a specified check. - Action **List Checks** Returns a list of all checks on the Pingdom account. - Action **List Contacts** Returns all contacts (alert recipients) on the account. - Action **List Maintenance Windows** Returns scheduled maintenance windows. - Action **List Teams** Returns all alerting teams on the account. - Action **List TMS Checks** Returns all Transaction (TMS) checks on the account. ## Each app on its own - [ **Groove** The simple helpdesk for SaaS and eCommerce businesses.](https://apiant.ai/connections/groove) - [ **Pingdom** Pingdom website and uptime monitoring. Reports uptime, downtime and performance of your websites, servers...](https://apiant.ai/connections/pingdom) Reviews ## What our customers say ## More from Groove - [ **Groove to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/groove-to-hubspot) - [ **Groove to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/groove-to-salesforce) - [ **Groove to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/groove-to-slack) - [ **Groove to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/groove-to-mailchimp) - [ **Groove to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/groove-to-stripe) - [ **Groove to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/groove-to-shopify) ## More into Pingdom - [ **HubSpot to Pingdom** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pingdom) - [ **Google Sheets to Pingdom** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-pingdom) - [ **Gmail to Pingdom** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-pingdom) - [ **Google Calendar to Pingdom** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-pingdom) - [ **Google Drive to Pingdom** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-pingdom) - [ **Mailchimp to Pingdom** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pingdom) Questions ## Groove and Pingdom, answered ### ### What can start an automation from Groove? Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Pingdom when something happens in Groove? Any of Pingdom's 15 actions, including Get Account Credits, Get Average Response Time, Get Check and Get Contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Pingdom to Groove? Yes. When something happens in Pingdom, your agent can act in Groove too. This page covers both directions: Pingdom's triggers and Groove's actions are listed here as well. ### ### Do I have to build a connector for Groove or Pingdom? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Groove and Pingdom without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.