--- title: "Connect Gridfox to Teamwork Desk - APIANT.ai" description: "When \"Record Created\" fires in Gridfox, your agent runs \"Add Reply to Ticket\" in Teamwork Desk." canonical: "https://apiant.ai/connect/gridfox-to-teamwork-desk" --- # Connect Gridfox to Teamwork Desk When **Record Created** fires in [Gridfox](https://apiant.ai/connections/gridfox), your agent runs **Add Reply to Ticket** in [Teamwork Desk](https://apiant.ai/connections/teamwork-desk). Describe the whole flow and it is built, tested on every scenario and kept running. Gridfox **2** triggers Gridfox **9** actions Teamwork Desk **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gridfox and Teamwork Desk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gridfox can start in Teamwork Desk - When **Record Created** in Gridfox then **Add Reply to Ticket** in Teamwork Desk - When **Record Created or Updated** in Gridfox then **Create Customer** in Teamwork Desk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gridfox and Teamwork Desk ## Triggers and actions 2 triggers · 21 actions - Trigger **Record Created** Triggers when a new record is created. - Trigger **Record Created or Updated** Fires when a record in the chosen Gridfox table is created or updated. - Action **Add record** Create a record in a table. - Action **Add user** Add a user to the project. - Action **Delete record** Delete a record. - Action **Find records** Search records in a table by search parameters. - Action **Get record** Get a record by reference field value. - Action **Get record audit** Get audit history for a record. - Action **List tables** List tables in the project. - Action **List User Groups** lists the project's user groups with their member users (id, email). - Action **Update record** Update a record by reference field value. - Action **Add Reply to Ticket** Adds a reply or internal note to a Teamwork Desk ticket. - Action **Add time log** Logs time spent against a Teamwork Desk ticket, optionally linked to a Teamwork project and task. - Action **Create Customer** Creates a new customer in Teamwork Desk. - Action **Create Ticket** Creates a new ticket in Teamwork Desk with a subject and initial message, for a new or existing customer. - Action **Delete ticket** Deletes a ticket in Teamwork Desk, moving it to the trash. - Action **Find companies** Finds companies in Teamwork Desk by their exact name. - Action **Find Customer** Searches Teamwork Desk customers by email, name or other text and returns the matches. - Action **Get customer** Returns a single Teamwork Desk customer by id, including their contact details and ticket counts. - Action **Get ticket** Returns a single Teamwork Desk ticket by its id, including its subject, status, customer, inbox, tags and custom fields. - Action **List inboxes** Returns the inboxes in your Teamwork Desk site, optionally filtered and sorted. - Action **List tags** Returns the tags defined in your Teamwork Desk account, optionally filtered and sorted. - Action **Update Customer** Updates an existing customer in Teamwork Desk. Only the fields you fill in are changed. ## Each app on its own - [ **Gridfox** Manage your work, your way with Gridfox. The tool for team collaboration that helps you build custom...](https://apiant.ai/connections/gridfox) - [ **Teamwork Desk** Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.](https://apiant.ai/connections/teamwork-desk) Reviews ## What our customers say ## More from Gridfox - [ **Gridfox to Checkly** Synthetic monitoring platform for uptime, API, and browser checks with alerting and status pages.](https://apiant.ai/connect/gridfox-to-checkly) - [ **Gridfox to Jungle Grid** GPU orchestration platform that runs AI inference/training jobs by intent without managing GPU providers.](https://apiant.ai/connect/gridfox-to-jungle-grid) - [ **Gridfox to Less Annoying CRM** Less Annoying CRM is a small business CRM with easy-to-use features at an affordable price.](https://apiant.ai/connect/gridfox-to-less-annoying-crm) - [ **Gridfox to Memsource** Translation management system for automating localization workflows, machine translation, and multilingual...](https://apiant.ai/connect/gridfox-to-memsource) - [ **Gridfox to Octopus Deploy** Continuous deployment platform that automates and orchestrates software releases across servers, Kubernetes...](https://apiant.ai/connect/gridfox-to-octopus-deploy) - [ **Gridfox to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gridfox-to-hubspot) ## More into Teamwork Desk - [ **HubSpot to Teamwork Desk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-teamwork-desk) - [ **Salesforce to Teamwork Desk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-teamwork-desk) - [ **Slack to Teamwork Desk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-teamwork-desk) - [ **Google Sheets to Teamwork Desk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-teamwork-desk) - [ **Gmail to Teamwork Desk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-teamwork-desk) - [ **Google Calendar to Teamwork Desk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-teamwork-desk) Questions ## Gridfox and Teamwork Desk, answered ### ### What can start an automation from Gridfox? Any of Gridfox's 2 triggers in the catalog, including Record Created and Record Created or Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Teamwork Desk when something happens in Gridfox? Any of Teamwork Desk's 12 actions, including Create Customer, Create Ticket, Update Customer and Add Reply to Ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Teamwork Desk to Gridfox? Teamwork Desk has no triggers in the catalog today, so automations start in Gridfox. If you need the other direction, ask: your agent reads Teamwork Desk's API documentation and adds it. ### ### Do I have to build a connector for Gridfox or Teamwork Desk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gridfox and Teamwork Desk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.