--- title: "Connect Grafana to Support Board - APIANT.ai" description: "When \"New Dashboard\" fires in Grafana, your agent runs \"Send Message\" in Support Board." canonical: "https://apiant.ai/connect/grafana-to-support-board" --- # Connect Grafana to Support Board When **New Dashboard** fires in [Grafana](https://apiant.ai/connections/grafana), your agent runs **Send Message** in [Support Board](https://apiant.ai/connections/support-board). Describe the whole flow and it is built, tested on every scenario and kept running. Grafana **1** trigger Grafana **24** actions Support Board **36** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Grafana and Support Board to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Grafana can start in Support Board - When **New Dashboard** in Grafana then **Send Message** in Support Board - When **New Dashboard** in Grafana then **Update Message** in Support Board Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Grafana and Support Board ## Triggers and actions 1 trigger · 60 actions - Trigger **New Dashboard** Triggers when a new dashboard is created in your Grafana instance. - Action **Add Team Member** Adds an existing Grafana user to a team. - Action **Create Alert Rule** Creates a Grafana-managed alert rule (or recording rule) in a folder and rule group, and returns the new rule. - Action **Create Annotation** Creates an annotation in Grafana, either on a specific dashboard panel or as an organization-wide annotation. Supports point-in-time and region annotations with tags. - Action **Create Folder** Creates a new folder in Grafana, optionally nested under a parent folder. - Action **Create or Update Dashboard** Creates a new dashboard or updates an existing one from a complete dashboard model, optionally placing it in a folder and recording a version-history message. - Action **Create Team** Creates a new team in your Grafana organization with a name and optional email. - Action **Delete Alert Rule** Deletes a Grafana-managed alert rule or recording rule by its UID. - Action **Delete Annotation** Deletes an annotation from Grafana by its id. - Action **Delete Dashboard** Deletes a dashboard from your Grafana instance by its unique identifier. - Action **Delete Folder** Deletes a Grafana folder along with all dashboards and alerts stored in it. - Action **Find Annotations** Returns annotations matching the given time range, dashboard, panel, user, alert, type or tags. - Action **Find Teams** Finds teams in your Grafana organization by name or partial name. - Action **Get Alert Rule** Returns a single Grafana-managed alert rule or recording rule by its UID, including its queries, labels, annotations and folder. - Action **Get Annotation** Returns a single annotation by its id, including its text, tags, time range and the dashboard and panel it belongs to. - Action **Get Dashboard** Returns a Grafana dashboard, including its full dashboard model and metadata such as its folder and URL, given the dashboard's unique identifier. - Action **Get Data Source** Returns a single Grafana data source, including its type, URL, access mode and settings, looked up by its UID. - Action **Get Folder** Returns a Grafana folder by its UID, including its title and parent folder. - Action **Get Team** Returns a Grafana team's details (name, email, organization, created and updated times) by its ID. - Action **List Data Sources** Returns all data sources configured in your Grafana organization, with their names, types and connection settings. - Action **List Folders** Returns all folders in your Grafana organization that you have permission to view, with each folder's UID, title and parent folder. - Action **Remove Team Member** Removes a user from a Grafana team. - Action **Update Alert Rule** Updates an existing Grafana alert or recording rule, replacing its title, queries, condition, labels and other settings. - Action **Update Annotation** Updates the text, tags, or time range of an existing annotation. Fields left blank keep their current values. - Action **Update Folder** Updates an existing folder's title, or moves it under a different parent folder. - Action **Add Conversation** Creates a new conversation. - Action **Add Note** Adds a new note to a conversation. - Action **Add User** Create a new user in Support Board. - Action **Delete Message** Deletes an existing message. - Action **Delete Note** Deletes a note from a conversation. - Action **Delete User** Deletes a user and all linked conversations and messages. - Action **Delete Users** Deletes multiple users and all linked conversations and messages. - Action **Direct Message** Sends a direct chat message. - Action **Get Agents in Conversation** Returns an array with all the agents with at least one message in the conversation. - Action **Get Conversation** Returns a conversation and the messages of the conversation. - Action **Get Conversations** Returns all the conversations. Each conversation includes the last message of the conversation. - Action **Get External Setting** Returns an external setting. External settings are saved on a dedicated database row. - Action **Get Last Agent in Conversation** Returns the last agent who answered a conversation. - Action **Get Last Message** Returns the last message in a conversation. - Action **Get Multi Setting** Returns a subsetting of another setting. - Action **Get New Conversations** Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation. - Action **Get New Messages** Returns the messages of a conversation created after the given date/ID. - Action **Get New User Conversations** Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation. - Action **Get Notes** Returns the internal notes of a conversation. - Action **Get Setting** Returns a setting saved in the Settings area. - Action **Get Settings** Returns an array with all the settings. - Action **Get User** Returns one user's details (name, email, type, extra details) by user ID via api.php function=get-user; returns false when the user does not exist. - Action **Get User Conversations** Returns the conversations of a user. Each conversation includes the last message of the conversation. - Action **Google Translate** Translates multiple strings via Google Translate. - Action **Login** Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful. - Action **Push Notification** Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area. - Action **Search Conversations** Returns the conversations matching the search. - Action **Search User Conversations** Returns the conversations of the given user ID that matches the search terms. - Action **Send Message** Adds a new message to an existing conversation. - Action **Telegram Send Message** Sends a message to Telegram. - Action **Update Conversation Agent** Assigns or update the agent assigned to a conversation. - Action **Update Conversation Department** Updates the department of a conversation. - Action **Update Conversation Status** Updates the status code of a conversation. - Action **Update Message** Updates an existing message. - Action **Update User** Updates the details of an existing user. - Action **WhatsApp Send Message** Sends a message to a WhatsApp number. ## Each app on its own - [ **Grafana** Grafana offers application analytics visualization services and features graphing, styling, template...](https://apiant.ai/connections/grafana) - [ **Support Board** Support Board is a communication and chat platform powered by artificial intelligence-driven chatbots.](https://apiant.ai/connections/support-board) Reviews ## What our customers say ## More from Grafana - [ **Grafana to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/grafana-to-hubspot) - [ **Grafana to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/grafana-to-salesforce) - [ **Grafana to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/grafana-to-slack) - [ **Grafana to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/grafana-to-mailchimp) - [ **Grafana to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/grafana-to-stripe) - [ **Grafana to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/grafana-to-shopify) ## More into Support Board - [ **HubSpot to Support Board** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-support-board) - [ **Salesforce to Support Board** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-support-board) - [ **Slack to Support Board** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-support-board) - [ **Google Sheets to Support Board** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-support-board) - [ **Gmail to Support Board** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-support-board) - [ **Google Calendar to Support Board** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-support-board) Questions ## Grafana and Support Board, answered ### ### What can start an automation from Grafana? Any of Grafana's 1 trigger in the catalog, including New Dashboard. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Support Board when something happens in Grafana? Any of Support Board's 36 actions, including Send Message, Update Conversation Agent, Update Conversation Department and Update Conversation Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Support Board to Grafana? Support Board has no triggers in the catalog today, so automations start in Grafana. If you need the other direction, ask: your agent reads Support Board's API documentation and adds it. ### ### Do I have to build a connector for Grafana or Support Board? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Grafana and Support Board without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.