--- title: "Connect Gorgias to Viral Loops - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Add Participant\" in Viral Loops." canonical: "https://apiant.ai/connect/gorgias-to-viral-loops" --- # Connect Gorgias to Viral Loops When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Add Participant** in [Viral Loops](https://apiant.ai/connections/viral-loops). Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions Viral Loops **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and Viral Loops to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias can start in Viral Loops - When **New ticket** in Gorgias then **Add Participant** in Viral Loops - When **New ticket message** in Gorgias then **Update participant** in Viral Loops Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and Viral Loops ## Triggers and actions 2 triggers · 24 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Action **Add Participant** Registers a new participant in a Viral Loops campaign, optionally crediting the participant who referred them. - Action **Convert Participant** Records a conversion for a registered participant in a Viral Loops campaign, optionally with a conversion value. - Action **Find participants** Searches a campaign's participants by name or email, optionally filtered by conversion status and source. Returns up to 100 matching participants. - Action **Flag participant** Flags a participant so they are removed from the campaign's waiting list or leaderboard without being deleted from the campaign. - Action **Get campaign** Returns the configuration and public information of the connected campaign, such as its name, company name, type and landing page. - Action **Get campaign stats** Returns the number of leads and the total referral count of your Viral Loops campaign. - Action **Get participant** Returns a single campaign participant's details, looked up by email or referral code. - Action **Get Participant's Referrer** Returns the participant who referred a given participant in your Viral Loops campaign, looked up by email or referral code. - Action **List participant referrals** Returns the list of people a participant has referred to your campaign, looked up by the participant's email or referral code. - Action **Redeem reward** Redeems a participant's pending reward, moving it from their pending rewards to their given rewards. - Action **Update participant** Updates a participant's first name, last name, referral count, conversion count or custom field values in your Viral Loops campaign. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **Viral Loops** Viral Loops is a referral marketing platform for busy marketers and founders.](https://apiant.ai/connections/viral-loops) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) - [ **Gorgias to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/gorgias-to-slack) ## More into Viral Loops - [ **HubSpot to Viral Loops** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-viral-loops) - [ **Salesforce to Viral Loops** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-viral-loops) - [ **Slack to Viral Loops** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-viral-loops) - [ **Google Sheets to Viral Loops** Google Sheets](https://apiant.ai/connect/google-sheets-to-viral-loops) - [ **Gmail to Viral Loops** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-viral-loops) - [ **Google Calendar to Viral Loops** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-viral-loops) Questions ## Gorgias and Viral Loops, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Viral Loops when something happens in Gorgias? Any of Viral Loops's 11 actions, including Update participant, Add Participant, Convert Participant and Find participants. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Viral Loops to Gorgias? Viral Loops has no triggers in the catalog today, so automations start in Gorgias. If you need the other direction, ask: your agent reads Viral Loops's API documentation and adds it. ### ### Do I have to build a connector for Gorgias or Viral Loops? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and Viral Loops without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.