--- title: "Connect Gorgias and Trint - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Upload File\" in Trint, or \"New Folder\" in Trint to \"Add customer\" in Gorgias." canonical: "https://apiant.ai/connect/gorgias-to-trint" --- # Connect Gorgias and Trint When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Upload File** in [Trint](https://apiant.ai/connections/trint), or **New Folder** in Trint to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions Trint **3** triggers Trint **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and Trint to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and Trint can do together ### From Gorgias to Trint - When **New ticket** in Gorgias then **Upload File** in Trint - When **New ticket message** in Gorgias then **Add folder** in Trint ### From Trint to Gorgias - When **New Folder** in Trint then **Add customer** in Gorgias - When **New Transcript** in Trint then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and Trint ## Triggers and actions 5 triggers · 20 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **New Folder** Triggers when a new folder is created in Trint, optionally only within one workspace or shared drive. - Trigger **New Transcript** Triggers when a transcript finishes transcribing in Trint. - Trigger **New Trint as CSV File** Triggers when a Trint transcript finishes transcribing, and returns a download link for the full transcript exported as a CSV file. - Action **Add folder** Creates a new Trint folder, optionally nested inside an existing folder or placed in a specific workspace or shared drive. - Action **Export transcript** Exports a finished Trint transcript in the chosen format (Word, text, HTML, JSON, XML, CSV, captions or editing timelines) and returns its title and a download link. - Action **Get folder** Returns a single Trint folder by its id, including its name and parent folder. - Action **Get transcript** Returns the details of a single Trint file (transcript, caption or story) by its ID, including title, language, duration and excerpt. - Action **List folders** Returns every Trint folder available to you, optionally limited to one workspace or shared drive. - Action **List transcripts** Returns the transcripts, captions and stories in your Trint account, or in a Shared Drive or folder. Returns up to 1000 files. - Action **Upload File** Uploads an audio or video file to Trint and starts transcribing it. Returns the id of the new transcript. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **Trint** Trint is an automated transcription (speech to text) service that allows users to upload audio and video...](https://apiant.ai/connections/trint) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) - [ **Gorgias to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/gorgias-to-slack) ## More into Trint - [ **HubSpot to Trint** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-trint) - [ **Salesforce to Trint** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-trint) - [ **Slack to Trint** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-trint) - [ **Google Sheets to Trint** Google Sheets](https://apiant.ai/connect/google-sheets-to-trint) - [ **Gmail to Trint** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-trint) - [ **Google Calendar to Trint** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-trint) Questions ## Gorgias and Trint, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Trint when something happens in Gorgias? Any of Trint's 7 actions, including Upload File, Add folder, Export transcript and Get folder. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Trint to Gorgias? Yes. When something happens in Trint, your agent can act in Gorgias too. This page covers both directions: Trint's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or Trint? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and Trint without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.