--- title: "Connect Gorgias and Telegram - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Send Message\" in Telegram, or \"New Update\" in Telegram to \"Add customer\" in Gorgias." canonical: "https://apiant.ai/connect/gorgias-to-telegram" --- # Connect Gorgias and Telegram When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Send Message** in [Telegram](https://apiant.ai/connections/telegram), or **New Update** in Telegram to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions Telegram **1** trigger Telegram **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and Telegram to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and Telegram can do together ### From Gorgias to Telegram - When **New ticket** in Gorgias then **Send Message** in Telegram - When **New ticket message** in Gorgias then **Update Message** in Telegram ### From Telegram to Gorgias - When **New Update** in Telegram then **Add customer** in Gorgias - When **New Update** in Telegram then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and Telegram ## Triggers and actions 3 triggers · 27 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **New Update** Triggers when Telegram delivers an update to your bot. Choose which kind of update to watch — a new message, a button press, a membership change, and so on. Telegram allows one webhook per bot, so use a single New Update trigger per bot token. - Action **Ban Chat Member** Ban a user from a group, supergroup or channel. - Action **Delete Message** Delete a message from a chat. - Action **Forward Message** Forward an existing message from one chat to another. - Action **Get Chat** Get up-to-date information about a chat (user, group, or channel). - Action **Get Chat Member** Look up one person's membership in a chat — whether they are a member, an administrator, restricted, or have left or been banned. - Action **React to Message** Sets an emoji reaction on an existing message. - Action **Send Chat Action** Send a chat action (e.g. typing, upload_photo) to indicate the bot is doing something. - Action **Send Document** Send a general file/document to a chat. - Action **Send Location** Send a point on the map to a chat. - Action **Send Message** Sends a message from your bot. - Action **Send Photo** Sends a photo from your bot. - Action **Send Poll** Sends a poll from your bot. - Action **Send Video** Send a video to a chat. - Action **Update Message** Edit the text of a previously sent message. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **Telegram** Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.](https://apiant.ai/connections/telegram) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to Order Sender** Order Sender is a Mobile Sales tool for Order Collection, designed for Sales Networks and Sales Agents.](https://apiant.ai/connect/gorgias-to-order-sender) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) ## More into Telegram - [ **Stripe to Telegram** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-telegram) - [ **Vercel to Telegram** Vercel is a platform for building, deploying, and scaling fast, modern web applications effortlessly.](https://apiant.ai/connect/vercel-to-telegram) - [ **Better Stack to Telegram** Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling.](https://apiant.ai/connect/better-stack-to-telegram) - [ **CRUSH to Telegram** CRUSH is an AI powered second brain helping you collect a thought, organize it and take action.](https://apiant.ai/connect/crush-to-telegram) - [ **Foxy.io to Telegram** Foxy.io is a secure checkout system that can be added to any website to sell your products, subscriptions...](https://apiant.ai/connect/foxy-io-to-telegram) - [ **Guerrilla Mail to Telegram** Guerrilla Mail issues disposable temporary email addresses that receive mail without a signup.](https://apiant.ai/connect/guerrilla-mail-to-telegram) Questions ## Gorgias and Telegram, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Telegram when something happens in Gorgias? Any of Telegram's 14 actions, including Send Chat Action, Send Document, Send Location and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Telegram to Gorgias? Yes. When something happens in Telegram, your agent can act in Gorgias too. This page covers both directions: Telegram's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or Telegram? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and Telegram without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.