--- title: "Connect Gorgias and ShipStation - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Create or Update Order\" in ShipStation." canonical: "https://apiant.ai/connect/gorgias-to-shipstation" --- # Connect Gorgias and ShipStation When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Create or Update Order** in [ShipStation](https://apiant.ai/connections/shipstation), or **New or Updated Order** in ShipStation to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions ShipStation **1** trigger ShipStation **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and ShipStation to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and ShipStation can do together ### From Gorgias to ShipStation - When **New ticket** in Gorgias then **Create or Update Order** in ShipStation - When **New ticket message** in Gorgias then **Mark Order as Shipped** in ShipStation ### From ShipStation to Gorgias - When **New or Updated Order** in ShipStation then **Add customer** in Gorgias - When **New or Updated Order** in ShipStation then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and ShipStation ## Triggers and actions 3 triggers ยท 31 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **New or Updated Order** Polling trigger: fires when an order is created or modified. - Action **Add Warehouse** Create a new warehouse location. - Action **Create or Update Order** Create a new order or update an existing one (upsert by orderNumber/orderKey). - Action **Delete Order** Delete (deactivate) an order by its ShipStation order ID. - Action **Get Customer** Retrieve a single customer by customer ID. - Action **Get Order** Retrieve a single order by its ShipStation order ID. - Action **Get Product** Retrieve a single product by ID. - Action **Get Rates** Get shipping rate estimates for a carrier between two locations and package. - Action **Get Store** Retrieve details of a single store by ID. - Action **Get Warehouse** Retrieve details of a single warehouse by ID. - Action **List Carriers** List the shipping carriers connected to the account. - Action **List Customers** List customers in the ShipStation account. - Action **List Orders** List orders, optionally filtered by status, customer, or modified date. - Action **List Products** List products in the ShipStation catalog. - Action **List Stores** Retrieve the list of stores connected to the account. - Action **List Warehouses** List the ship-from warehouse locations configured in the account. - Action **Mark Order as Shipped** Mark an order as shipped with a carrier code and tracking number. - Action **Update Product** Update an existing product's details (SKU, name, price, weight, etc). - Action **Update Warehouse** Update an existing warehouse's name/address/return address. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **ShipStation** ShipStation order, shipment, and fulfillment management.](https://apiant.ai/connections/shipstation) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to Order Sender** Order Sender is a Mobile Sales tool for Order Collection, designed for Sales Networks and Sales Agents.](https://apiant.ai/connect/gorgias-to-order-sender) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) ## More into ShipStation - [ **Erpnext to ShipStation** Open-source ERP system for accounting, inventory, manufacturing, sales, projects, and CRM.](https://apiant.ai/connect/erpnext-to-shipstation) - [ **Slack to ShipStation** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-shipstation) - [ **Google Calendar to ShipStation** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-shipstation) - [ **Google Drive to ShipStation** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-shipstation) - [ **Pipedrive to ShipStation** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-shipstation) - [ **ActiveCampaign to ShipStation** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-shipstation) Questions ## Gorgias and ShipStation, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ShipStation when something happens in Gorgias? Any of ShipStation's 18 actions, including Create or Update Order, Update Product, Update Warehouse and Add Warehouse. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ShipStation to Gorgias? Yes. When something happens in ShipStation, your agent can act in Gorgias too. This page covers both directions: ShipStation's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or ShipStation? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and ShipStation without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.