--- title: "Connect Gorgias and Sendinblue - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Add contact\" in Sendinblue, or \"New contact\" in Sendinblue to \"Add customer\" in Gorgias." canonical: "https://apiant.ai/connect/gorgias-to-sendinblue" --- # Connect Gorgias and Sendinblue When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Add contact** in [Sendinblue](https://apiant.ai/connections/sendinblue), or **New contact** in Sendinblue to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions Sendinblue **2** triggers Sendinblue **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and Sendinblue to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and Sendinblue can do together ### From Gorgias to Sendinblue - When **New ticket** in Gorgias then **Add contact** in Sendinblue - When **New ticket message** in Gorgias then **Add contact attribute** in Sendinblue ### From Sendinblue to Gorgias - When **New contact** in Sendinblue then **Add customer** in Gorgias - When **Updated contact** in Sendinblue then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and Sendinblue ## Triggers and actions 4 triggers · 35 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **New contact** Fires when a new contact is created in Brevo, delivered via a Brevo account webhook subscribed to the "contact created" (contactUpdated/contact) event on Accounts and Settings > Webhooks. Concrete delivery mechanism to be classified during implementation. - Trigger **Updated contact** Fires when an existing contact is updated, delivered via a Brevo account webhook subscribed to the contact-updated event. Concrete delivery mechanism to be classified during implementation. - Action **Add contact** Adds a new contact - Action **Add contact attribute** Creates a new contact attribute in Brevo (Sendinblue) under the chosen category and name. - Action **Add contact to list** Adds existing Brevo contacts to a contact list, identified by email address, external ID or contact ID. - Action **Add email campaign** Create an email marketing campaign. - Action **Add event** Records a custom event against a Brevo contact, optionally updating contact attributes and attaching event properties. - Action **Add list** Creates a new, empty contact list inside a Brevo folder. - Action **Add sender** Creates a new email sender in Brevo. Brevo sends a verification email to the sender address; the sender must be verified before it can be used in campaigns. - Action **Delete contact** Delete a contact. - Action **Delete email campaign** Deletes an email campaign that has not been scheduled. - Action **Delete list** Delete a contact list. - Action **Get contact** Fetches a contact by email, ID, SMS number or external ID. An error occurs if the contact is not found. - Action **Get email campaign** Get an email campaign's report/details by id. - Action **Get list** Retrieve the details of a Brevo contact list by its ID, including name, folder, subscriber counts and campaign statistics. - Action **List contact attributes** Lists all contact attributes defined in the Brevo account, grouped by category. - Action **List contacts** Returns all contacts in the Brevo account, optionally filtered by dates, contact IDs, list or segment, or an attribute value. - Action **List lists** Lists all contact lists in the Brevo account. - Action **List senders** Lists the email senders in your Brevo account, optionally filtered by domain or dedicated IP. - Action **List transactional emails** Lists transactional emails sent from your Brevo account, filtered by recipient email, template, or message ID. Covers the past 30 days unless a start and end date are given. - Action **Send transactional email** Sends a transactional email to one or more recipients, using inline HTML/text content or a saved Brevo template. - Action **Update contact** Update an existing contact's attributes/lists. - Action **Update email campaign** Update an email campaign. - Action **Update list** Updates an existing Brevo contact list's name and/or moves it to a different folder. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **Sendinblue** Email and SMS marketing platform with CRM and marketing automation, now rebranded as Brevo.](https://apiant.ai/connections/sendinblue) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to Order Sender** Order Sender is a Mobile Sales tool for Order Collection, designed for Sales Networks and Sales Agents.](https://apiant.ai/connect/gorgias-to-order-sender) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) ## More into Sendinblue - [ **Hellotracks to Sendinblue** Hellotracks is a field service platform for dispatching jobs, tracking mobile teams, and managing job status.](https://apiant.ai/connect/hellotracks-to-sendinblue) - [ **HubSpot to Sendinblue** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-sendinblue) - [ **Salesforce to Sendinblue** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-sendinblue) - [ **Google Sheets to Sendinblue** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-sendinblue) - [ **Gmail to Sendinblue** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-sendinblue) - [ **Google Calendar to Sendinblue** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-sendinblue) Questions ## Gorgias and Sendinblue, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Sendinblue when something happens in Gorgias? Any of Sendinblue's 22 actions, including Send transactional email, Update contact, Update email campaign and Update list. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Sendinblue to Gorgias? Yes. When something happens in Sendinblue, your agent can act in Gorgias too. This page covers both directions: Sendinblue's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or Sendinblue? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and Sendinblue without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.