--- title: "Connect Gorgias and ONLYOFFICE DocSpace - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Create File\" in ONLYOFFICE DocSpace." canonical: "https://apiant.ai/connect/gorgias-to-onlyoffice-docspace" --- # Connect Gorgias and ONLYOFFICE DocSpace When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Create File** in [ONLYOFFICE DocSpace](https://apiant.ai/connections/onlyoffice-docspace), or **File Created** in ONLYOFFICE DocSpace to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions ONLYOFFICE DocSpace **8** triggers ONLYOFFICE DocSpace **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and ONLYOFFICE DocSpace to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and ONLYOFFICE DocSpace can do together ### From Gorgias to ONLYOFFICE DocSpace - When **New ticket** in Gorgias then **Create File** in ONLYOFFICE DocSpace - When **New ticket message** in Gorgias then **Create File in My Documents** in ONLYOFFICE DocSpace ### From ONLYOFFICE DocSpace to Gorgias - When **File Created** in ONLYOFFICE DocSpace then **Add customer** in Gorgias - When **File Created in My Documents** in ONLYOFFICE DocSpace then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and ONLYOFFICE DocSpace ## Triggers and actions 10 triggers · 32 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **File Created** Triggers when a new file is created in the selected DocSpace folder or room. - Trigger **File Created in My Documents** Triggers when a new file is created in your My documents section. - Trigger **Folder Created** Triggers when a new folder is created inside the selected folder or room. - Trigger **Folder Created in My Documents** Triggers when a new folder is created in your My Documents section. - Trigger **Room Archived** Triggers when a room is moved to the Archive section of your DocSpace. - Trigger **Room Created** Triggers when a new room is created in the DocSpace portal. - Trigger **User Added** Triggers when a new user is added to the DocSpace portal. - Trigger **User Joined** Triggers when a user joins the DocSpace portal by activating their account. - Action **Archive Room** Moves a DocSpace room to the Archive section. - Action **Create File** Creates a new document, spreadsheet or presentation file in a DocSpace folder or room. - Action **Create File in My Documents** Creates a new blank document, spreadsheet or presentation in your My documents section. - Action **Create Folder** Creates a new folder with the given title inside a folder or room. - Action **Create Folder in My Documents** Creates a new folder in your My Documents section. - Action **Create Room** Creates a new room in the DocSpace Rooms section and returns the room's information. - Action **Delete Folder** Deletes a folder in DocSpace. The deletion runs as a background file operation, which is returned. - Action **Delete Folder From My Documents** Deletes a folder from My Documents in ONLYOFFICE DocSpace. - Action **Download File** Returns a temporary pre-signed download link for a DocSpace file. - Action **Download File From My Documents** Returns a temporary download link for a file in My Documents. - Action **Find User by Email** Finds a DocSpace user by email address and returns their profile. - Action **Get External Link** Returns the primary external (public share) link of a DocSpace room. - Action **Get Room Access List** Returns the list of users, groups and links that have access to a room, with their access rights. - Action **Invite User** Invites a person to the DocSpace portal by email with the chosen user role. - Action **Search File** Searches a DocSpace folder or room for files whose title matches the given text. - Action **Search Folder** Searches a DocSpace folder or room for subfolders whose name matches the given text and returns the matches. - Action **Share Room** Shares a room with a person by email or user id, giving them the chosen access level, and optionally sends them a notification. - Action **Upload File** Uploads a file from a URL into a chosen DocSpace folder or room. - Action **Upload File to My Documents** Uploads a file to your My documents section in ONLYOFFICE DocSpace. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **ONLYOFFICE DocSpace** ONLYOFFICE DocSpace is a room-based collaboration environment for organizing teamwork on an any content.](https://apiant.ai/connections/onlyoffice-docspace) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) - [ **Gorgias to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/gorgias-to-slack) ## More into ONLYOFFICE DocSpace - [ **HubSpot to ONLYOFFICE DocSpace** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-onlyoffice-docspace) - [ **Google Sheets to ONLYOFFICE DocSpace** Google Sheets](https://apiant.ai/connect/google-sheets-to-onlyoffice-docspace) - [ **Gmail to ONLYOFFICE DocSpace** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-onlyoffice-docspace) - [ **Google Calendar to ONLYOFFICE DocSpace** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-onlyoffice-docspace) - [ **Google Drive to ONLYOFFICE DocSpace** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-onlyoffice-docspace) - [ **Mailchimp to ONLYOFFICE DocSpace** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-onlyoffice-docspace) Questions ## Gorgias and ONLYOFFICE DocSpace, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ONLYOFFICE DocSpace when something happens in Gorgias? Any of ONLYOFFICE DocSpace's 19 actions, including Create File, Create File in My Documents, Create Folder and Create Folder in My Documents. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ONLYOFFICE DocSpace to Gorgias? Yes. When something happens in ONLYOFFICE DocSpace, your agent can act in Gorgias too. This page covers both directions: ONLYOFFICE DocSpace's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or ONLYOFFICE DocSpace? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and ONLYOFFICE DocSpace without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.