--- title: "Connect Gorgias and Manychat - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Find User by Name\" in Manychat." canonical: "https://apiant.ai/connect/gorgias-to-manychat" --- # Connect Gorgias and Manychat When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Find User by Name** in [Manychat](https://apiant.ai/connections/manychat), or **New or Updated Custom Field** in Manychat to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions Manychat **1** trigger Manychat **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and Manychat to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and Manychat can do together ### From Gorgias to Manychat - When **New ticket** in Gorgias then **Find User by Name** in Manychat - When **New ticket message** in Gorgias then **Get page info** in Manychat ### From Manychat to Gorgias - When **New or Updated Custom Field** in Manychat then **Add customer** in Gorgias - When **New or Updated Custom Field** in Manychat then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and Manychat ## Triggers and actions 3 triggers · 25 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **New or Updated Custom Field** Triggers when a subscriber custom field is created on the Manychat page, or an existing one's name, type or description changes. - Action **Add custom field** Creates a new subscriber custom field on your Manychat page, with the name, data type and description you choose. - Action **Add tag** Creates a new tag on your Manychat page. - Action **Create Subscriber** Creates a new Manychat subscriber (contact) from a name plus an email, phone or WhatsApp number, and returns the created subscriber. - Action **Delete tag** Deletes a tag from your Manychat page and removes it from every subscriber that has it. This cannot be undone. - Action **Find User by Name** Returns up to 100 subscribers whose full name matches the name you specify. - Action **Get page info** Returns details of the connected Manychat page: its id, name, category, avatar, username, about text, description, Pro status and timezone. - Action **List custom fields** Returns every subscriber custom field defined on the Manychat page, with each field's id, name, type and description. - Action **List flows** Returns all automations (flows) on the connected Manychat page, along with the folders they are organized in. - Action **List tags** Returns every tag defined on your Manychat page, with each tag's id and name. - Action **Send flow** Sends one of your Manychat automations (flows) to a subscriber. - Action **Set bot field** Sets the value of a Manychat bot field (an account-wide field shared by all subscribers). - Action **Set Custom Field** Sets the value of one custom user field on a Manychat subscriber. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **Manychat** Manychat is an all-in-one Messenger Marketing platform.](https://apiant.ai/connections/manychat) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) - [ **Gorgias to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/gorgias-to-slack) ## More into Manychat - [ **HubSpot to Manychat** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manychat) - [ **Google Sheets to Manychat** Google Sheets](https://apiant.ai/connect/google-sheets-to-manychat) - [ **Gmail to Manychat** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manychat) - [ **Google Calendar to Manychat** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manychat) - [ **Google Drive to Manychat** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manychat) - [ **Mailchimp to Manychat** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manychat) Questions ## Gorgias and Manychat, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Manychat when something happens in Gorgias? Any of Manychat's 12 actions, including Create Subscriber, Send flow, Add custom field and Add tag. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Manychat to Gorgias? Yes. When something happens in Manychat, your agent can act in Gorgias too. This page covers both directions: Manychat's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or Manychat? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and Manychat without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.