--- title: "Connect Gorgias and iDigBio - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Find media records\" in iDigBio, or \"New record\" in iDigBio to \"Add customer\" in Gorgias." canonical: "https://apiant.ai/connect/gorgias-to-idigbio" --- # Connect Gorgias and iDigBio When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Find media records** in [iDigBio](https://apiant.ai/connections/idigbio), or **New record** in iDigBio to **Add customer** in Gorgias. Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions iDigBio **1** trigger iDigBio **6** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and iDigBio to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Gorgias and iDigBio can do together ### From Gorgias to iDigBio - When **New ticket** in Gorgias then **Find media records** in iDigBio - When **New ticket message** in Gorgias then **Find records** in iDigBio ### From iDigBio to Gorgias - When **New record** in iDigBio then **Add customer** in Gorgias - When **New record** in iDigBio then **Add tag to ticket** in Gorgias Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and iDigBio ## Triggers and actions 3 triggers · 19 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Trigger **New record** Polls for specimen records newly indexed into iDigBio matching a saved search query, sorted by modified/index date. - Action **Find media records** Search iDigBio media records (images/media associated with specimens) matching a query. - Action **Find records** Search iDigBio specimen records matching a query. - Action **Find recordsets** Search iDigBio recordsets (collections/datasets contributed by publishers) matching a query. - Action **Get media record** Retrieve a single iDigBio media record by its UUID. - Action **Get record** Retrieve a single iDigBio specimen record by its UUID. - Action **Get recordset** Retrieve a single iDigBio recordset (dataset) by its UUID. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **iDigBio** iDigBio is a US national aggregator of digitized biological and paleontological museum specimens, exposing a...](https://apiant.ai/connections/idigbio) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connect/gorgias-to-google-gemini) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to Order Sender** Order Sender is a Mobile Sales tool for Order Collection, designed for Sales Networks and Sales Agents.](https://apiant.ai/connect/gorgias-to-order-sender) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) ## More into iDigBio - [ **HubSpot to iDigBio** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-idigbio) - [ **Google Sheets to iDigBio** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-idigbio) - [ **Gmail to iDigBio** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-idigbio) - [ **Google Calendar to iDigBio** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-idigbio) - [ **Google Drive to iDigBio** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-idigbio) - [ **ActiveCampaign to iDigBio** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-idigbio) Questions ## Gorgias and iDigBio, answered ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in iDigBio when something happens in Gorgias? Any of iDigBio's 6 actions, including Find media records, Find records, Find recordsets and Get media record. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from iDigBio to Gorgias? Yes. When something happens in iDigBio, your agent can act in Gorgias too. This page covers both directions: iDigBio's triggers and Gorgias's actions are listed here as well. ### ### Do I have to build a connector for Gorgias or iDigBio? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and iDigBio without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.