--- title: "Connect Gorgias to Google Gemini - APIANT.ai" description: "When \"New ticket\" fires in Gorgias, your agent runs \"Count Tokens\" in Google Gemini." canonical: "https://apiant.ai/connect/gorgias-to-google-gemini" --- # Connect Gorgias to Google Gemini When **New ticket** fires in [Gorgias](https://apiant.ai/connections/gorgias), your agent runs **Count Tokens** in [Google Gemini](https://apiant.ai/connections/google-gemini). Describe the whole flow and it is built, tested on every scenario and kept running. Gorgias **2** triggers Gorgias **13** actions Google Gemini **2** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Gorgias and Google Gemini to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Gorgias holds the ticket history and customer records; Google Gemini can tell you how much text a model will take and which models your key can reach. Joining them lets a support team size up incoming Gorgias tickets and replies before anything is sent to a model, and write the result back onto the ticket as tags, priority or status. Example flows ## What Gorgias can start in Google Gemini - When **New ticket** in Gorgias then **Count Tokens** in Google Gemini - When **New ticket message** in Gorgias then **List Models** in Google Gemini Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Gorgias and Google Gemini ## Triggers and actions 2 triggers · 15 actions - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). - Action **Count Tokens** Returns how many tokens a piece of text uses for a chosen Gemini model. - Action **List Models** Returns the Gemini models available to your API key, with their limits and capabilities. ## Each app on its own - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) - [ **Google Gemini** Google AI Studio is a fast, easy way to start prototyping generative AI ideas using Google's Gemini model.](https://apiant.ai/connections/google-gemini) Reviews ## What our customers say ## More from Gorgias - [ **Gorgias to Brevo** Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses...](https://apiant.ai/connect/gorgias-to-brevo) - [ **Gorgias to Odoo CRM** Odoo is a powerful open source platform with dozens of apps to help you grow your business.](https://apiant.ai/connect/gorgias-to-odoo-crm) - [ **Gorgias to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/gorgias-to-hubspot) - [ **Gorgias to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/gorgias-to-salesforce) - [ **Gorgias to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/gorgias-to-slack) - [ **Gorgias to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/gorgias-to-mailchimp) ## More into Google Gemini - [ **ActiveCollab to Google Gemini** ActiveCollab is a powerful yet simple workspace for task, project, team, client and billing management –...](https://apiant.ai/connect/activecollab-to-google-gemini) - [ **CloudConvert to Google Gemini** CloudConvert converts files between more than 200 supported formats: documents, image, spreadsheet...](https://apiant.ai/connect/cloudconvert-to-google-gemini) - [ **Gift Up! to Google Gemini** Gift Up! is a digital gift card system for your website or Facebook page.](https://apiant.ai/connect/gift-up-to-google-gemini) - [ **HubSpot to Google Gemini** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-google-gemini) - [ **Salesforce to Google Gemini** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-google-gemini) - [ **Slack to Google Gemini** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-google-gemini) Questions ## Gorgias and Google Gemini, answered ### ### Can Google Gemini send a reply back into Gorgias? The Gemini actions here are Count Tokens and List Models, so Gemini returns token counts and model details rather than written text. Gorgias actions such as Create Ticket Message, Add tag to ticket and Update ticket are what put anything back on the ticket. ### ### Does this run on replies as well as new tickets? Yes, Gorgias offers both New ticket and New ticket message as triggers, so you can act when a ticket opens or each time a message is added. The agent tests every scenario you describe before it goes live and keeps it running after that. ### ### What can start an automation from Gorgias? Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Google Gemini when something happens in Gorgias? Any of Google Gemini's 2 actions, including Count Tokens and List Models. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Google Gemini to Gorgias? Google Gemini has no triggers in the catalog today, so automations start in Gorgias. If you need the other direction, ask: your agent reads Google Gemini's API documentation and adds it. ### ### Do I have to build a connector for Gorgias or Google Gemini? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Gorgias and Google Gemini without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.