Integration
Connect Gong to Support Board
When New User fires in Gong, your agent runs Add User in Support Board. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Gong and Support Board to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Gong can start in Support Board
When New User in Gong
then Add User in Support Board
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Gong and Support Board
Triggers and actions 1 trigger · 67 actions
- New User
Triggers when a new user is added to your Gong company.
- Add a "Content Shared" Event Into Gong's Activity Timeline
Adds a "Content Shared" event to Gong's activity timeline, recording that a Gong user shared a piece of content (such as a contract or proposal) with external recipients.
- Add a "Content Viewed" Event Into Gong's Activity Timeline
Records that an external participant viewed a piece of content (for example a contract or presentation) as an event on Gong's activity timeline.
- Add a "Custom Action" Event Into Gong's Activity Timeline
Adds a custom action event, such as a contract signed by a prospect, to Gong's activity timeline.
- Add Call
Creates a new call record in Gong, optionally with a link Gong downloads the recording from.
- Add Call Media
Uploads a recording file to a call previously created in Gong with Add Call.
- Add Digital Interaction
Posts a digital interaction (such as a page view or link click) by a person into Gong's activity timeline.
- Ask About Entity
Asks Gong AI a natural-language question about a CRM account, deal, contact or lead and returns the answer, generated from that entity's calls and emails. Consumes Gong credits.
- Assign Prospects to Flow
Assigns up to 100 CRM contacts or leads to a Gong Engage flow, owned by the Gong user you name.
- Create Meeting
Creates a new Gong meeting for an organizer and invitees, returning the meeting id and join link.
- Delete Meeting
Deletes a meeting that was created in Gong.
- Find Calls
Finds Gong calls by call ids, host users, workspace or date range and returns their detailed data, such as participants, topics, trackers and highlights.
- Find Flow by Name
Finds Gong Engage flows whose name contains the text you give, among the flows visible to a chosen Gong user. Returns up to 50 matches, best matches first.
- Find Users
Finds Gong users by their user ids and/or creation date range, returning each user's profile and settings.
- Generate Entity Brief
Generates an AI brief, configured in Gong's Agent Studio, for a CRM account, deal, contact or lead from its associated calls and emails. Consumes Gong credits.
- Get Call
Returns the details of a single Gong call, such as its title, host, start time, duration and direction.
- Get Call Transcripts
Returns the transcripts of Gong calls, either for specific calls or for all calls in a date range, with each speaker's sentences and timings.
- Get CRM Objects
Returns uploaded CRM objects (accounts, contacts, deals or leads) from a Gong Generic CRM integration by their CRM ids.
- Get User
Returns a Gong user's profile, including name, email, title, manager, active status and recording settings.
- List Calls
Returns the calls recorded in Gong that started within a date range, optionally limited to one workspace.
- List Calls in Library Folder
Returns the calls saved in a Gong library folder, with each call's title, note, snippet and link.
- List Flows
Returns the Gong Engage flows available to a user: company flows plus their personal and shared flows.
- List Library Folders
Returns the public Gong call library folders, optionally limited to one workspace.
- List Prospect Flows
Returns the Gong Engage flows assigned to the given prospects (by CRM prospect ID) or to the given flow instances.
- List Tasks
Returns the Engage tasks assigned to a Gong user, filtered by task type, action and status.
- List Users
Returns all of the company's users in Gong, with their contact details, manager and settings.
- List Workspaces
Returns all of the company's Gong workspaces, with each workspace's id, name and description.
- Unassign Flows by CRM Prospect ID
Removes a prospect (contact or lead) from the Gong Engage flows they are assigned to — all of them, or just one flow if you choose it. Returns the flow instances the prospect was removed from.
- Unassign Flows by Flow Instance ID
Removes prospects from Gong Engage flows by flow instance id and returns the instances that were successfully unassigned.
- Update Meeting
Updates an existing Gong meeting's time, title, invitees and conferencing provider.
- Update Task
Updates the status, due date or priority of an existing Gong Engage task.
- Upload CRM Objects
Uploads a batch of CRM accounts, contacts, deals, leads, business users or stages into Gong for a registered CRM integration. Processing happens asynchronously after upload.
- Add Conversation
Creates a new conversation.
- Add Note
Adds a new note to a conversation.
- Add User
Create a new user in Support Board.
- Delete Message
Deletes an existing message.
- Delete Note
Deletes a note from a conversation.
- Delete User
Deletes a user and all linked conversations and messages.
- Delete Users
Deletes multiple users and all linked conversations and messages.
- Direct Message
Sends a direct chat message.
- Get Agents in Conversation
Returns an array with all the agents with at least one message in the conversation.
- Get Conversation
Returns a conversation and the messages of the conversation.
- Get Conversations
Returns all the conversations. Each conversation includes the last message of the conversation.
- Get External Setting
Returns an external setting. External settings are saved on a dedicated database row.
- Get Last Agent in Conversation
Returns the last agent who answered a conversation.
- Get Last Message
Returns the last message in a conversation.
- Get Multi Setting
Returns a subsetting of another setting.
- Get New Conversations
Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
- Get New Messages
Returns the messages of a conversation created after the given date/ID.
- Get New User Conversations
Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
- Get Notes
Returns the internal notes of a conversation.
- Get Setting
Returns a setting saved in the Settings area.
- Get Settings
Returns an array with all the settings.
- Get User
Returns one user's details (name, email, type, extra details) by user ID via api.php function=get-user; returns false when the user does not exist.
- Get User Conversations
Returns the conversations of a user. Each conversation includes the last message of the conversation.
- Google Translate
Translates multiple strings via Google Translate.
- Login
Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful.
- Push Notification
Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.
- Search Conversations
Returns the conversations matching the search.
- Search User Conversations
Returns the conversations of the given user ID that matches the search terms.
- Send Message
Adds a new message to an existing conversation.
- Telegram Send Message
Sends a message to Telegram.
- Update Conversation Agent
Assigns or update the agent assigned to a conversation.
- Update Conversation Department
Updates the department of a conversation.
- Update Conversation Status
Updates the status code of a conversation.
- Update Message
Updates an existing message.
- Update User
Updates the details of an existing user.
- WhatsApp Send Message
Sends a message to a WhatsApp number.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Gong and Support Board, answered
What can start an automation from Gong?
Any of Gong's 1 trigger in the catalog, including New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Support Board when something happens in Gong?
Any of Support Board's 36 actions, including Send Message, Update Conversation Agent, Update Conversation Department and Update Conversation Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Support Board to Gong?
Support Board has no triggers in the catalog today, so automations start in Gong. If you need the other direction, ask: your agent reads Support Board's API documentation and adds it.
Do I have to build a connector for Gong or Support Board?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Gong and Support Board without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.