Connect Freshworks CRM to It’s AI

Both apps 27Freshworks CRM 23It’s AI 4

• Trigger
  New Account

  Polling trigger: fires when a new sales account is created. Sorted by created_at descending.

• Trigger
  New Contact

  Polling trigger: fires when a new contact is created. Sorted by created_at descending.

• Trigger
  New Deal

  Polling trigger: fires when a new deal is created. Sorted by created_at descending.

• Trigger
  New or Updated Account

  Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.

• Trigger
  New or Updated Contact

  Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.

• Trigger
  New or Updated Deal

  Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.

• Action
  Add Note to Contact

  Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.

• Action
  Create Account

  Creates a new sales account in Freshworks CRM.

• Action
  Create Appointment

  Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.

• Action
  Create Contact

  Creates a new contact in Freshworks CRM.

• Action
  Create Deal

  Creates a new deal in Freshworks CRM.

• Action
  Create Task

  Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.

• Action
  Find Account by Name

  Looks up a sales account by name using the lookup endpoint.

• Action
  Find Contact by Email

  Looks up a contact by email address using the lookup endpoint.

• Action
  Find deal by custom field

  Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.

• Action
  Find deal by name

  Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.

• Action
  Find deal stage by name

  Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.

• Action
  Find pipeline by name

  Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.

• Action
  Get Account

  Retrieves a sales account by ID in Freshworks CRM.

• Action
  Get Contact

  Retrieves a contact by ID in Freshworks CRM.

• Action
  Get Deal

  Retrieves a deal by ID in Freshworks CRM.

• Action
  Update Contact

  Updates an existing contact by ID in Freshworks CRM.

• Action
  Update Deal

  Updates an existing deal by ID in Freshworks CRM.

• Action
  Batch check text on AI

  Submit multiple texts (up to plan batch limit) for AI-generated content detection in one synchronous call. POST https://api.its-ai.org/api/v2/batch, body {texts: string[], api_key}, auth via Authorization: APIKey header. Returns results[] with score/ai_percentage/probabilities/segments/report_id per text, plus per-item error for invalid entries.

• Action
  Check text for plagiarism

  Submit a single text (min 200 chars) for a plagiarism check against online sources. POST https://api.its-ai.org/api/v2/plagiarism/text, body {text, api_key}, auth via Authorization: APIKey header. Synchronous, up to ~5 min. Returns overall score plus results[] of matched sources with per-match text_sentence/match_text/match_score/link, and report_id for the PDF certificate.

• Action
  Check Text on AI

  Check if the text is generated by artificial intelligence or not

• Action
  Download report

  Download the PDF certificate for a prior AI-detection or plagiarism scan by report_id. GET https://api.its-ai.org/api/report/download/{report_id}, auth via Authorization: APIKey header.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.