Integration

Connect Freshworks CRM to Brevo

When something happens in Freshworks CRM, your agent does the next thing in Brevo. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshworks CRM6 triggersFreshworks CRM17 actionsBrevo16 triggersBrevo15 actions

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Everything your agent can do with Freshworks CRM and Brevo

Triggers and actions 22 triggers · 32 actions

Trigger
New Account
Polling trigger: fires when a new sales account is created. Sorted by created_at descending.
Trigger
New Contact
Polling trigger: fires when a new contact is created. Sorted by created_at descending.
Trigger
New Deal
Polling trigger: fires when a new deal is created. Sorted by created_at descending.
Trigger
New or Updated Account
Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
Trigger
New or Updated Contact
Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
Trigger
New or Updated Deal
Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
Action
Add Note to Contact
Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.
Action
Create Account
Creates a new sales account in Freshworks CRM.
Action
Create Appointment
Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
Action
Create Contact
Creates a new contact in Freshworks CRM.
Action
Create Deal
Creates a new deal in Freshworks CRM.
Action
Create Task
Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
Action
Find Account by Name
Looks up a sales account by name using the lookup endpoint.
Action
Find Contact by Email
Looks up a contact by email address using the lookup endpoint.
Action
Find deal by custom field
Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
Action
Find deal by name
Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
Action
Find deal stage by name
Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
Action
Find pipeline by name
Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
Action
Get Account
Retrieves a sales account by ID in Freshworks CRM.
Action
Get Contact
Retrieves a contact by ID in Freshworks CRM.
Action
Get Deal
Retrieves a deal by ID in Freshworks CRM.
Action
Update Contact
Updates an existing contact by ID in Freshworks CRM.
Action
Update Deal
Updates an existing deal by ID in Freshworks CRM.
Trigger
Company Added
Triggers when a company is created in Brevo.
Trigger
Company Updated
Triggers when a company is updated in Brevo.
Trigger
Contact Added
Triggers when a Brevo contact is added.
Trigger
Contact Subscribed to List (instant)
Instant trigger — fires when a contact is added to a list (Brevo marketing webhook event listAddition). Self-registering via the Brevo Create/Delete webhook API.
Trigger
Contact Unsubscribed
Triggers when a contact unsubscribes from an email campaign in Brevo.
Trigger
Contact Updated (instant)
Instant trigger — fires when a contact is updated (Brevo marketing webhook event contactUpdated). Self-registering via the Brevo Create/Delete webhook API.
Trigger
Deal Added
Triggers when a deal is created in Brevo.
Trigger
Deal Stage Updated
Triggers when a deal's stage is updated in Brevo.
Trigger
Link Clicked
Triggers when a Brevo contact clicks on any link in a Brevo email campaign.
Trigger
Marketing Email Delivered
Triggers when a Brevo campaign marketing email is delivered.
Trigger
Marketing Email Hard Bounced
Triggers when a Brevo campaign marketing email is hard bounced.
Trigger
Marketing Email Opened
Triggers when a Brevo campaign marketing email is opened.
Trigger
New Campaign Status
Triggers when the status of a Brevo campaign is updated.
Trigger
Transactional Email Delivered
Triggers when a Brevo transactional email is delivered.
Trigger
Transactional Email Hard Bounced
Triggers when a Brevo transactional email is hard bounced.
Trigger
Transactional Email Opened
Triggers when a Brevo transactional email is opened.
Action
Add or Update Associations
Adds or updates associations to companies, deals or contacts in Brevo.
Action
Add or Update Company
Create a new company or update an existing one in Brevo.
Action
Add or Update Contact
Creates or updates a contact. An attribute you map but leave EMPTY is IGNORED - the stored value is preserved, not deleted. Because of that, this action cannot CLEAR an attribute: to empty one, edit it in Brevo directly. Note an explicit null does not clear on Brevo either.
Action
Add or Update Deal
Create a new deal or update an existing one in Brevo.
Action
Delete Company
Deletes the selected company in Brevo, identified by its company ID.
Action
Delete Contact
Deletes the selected contact in Brevo. The contact can be identified by its email address or its contact ID.
Action
Delete Deal
Deletes the selected deal in Brevo, identified by its deal ID.
Action
Event Create
Create event for selected contact.
Action
Find Company
Finds companies in Brevo whose name matches the name you supply. Returns every match, up to 50.
Action
Find Deal
Finds deals in Brevo whose name matches the name you supply. Returns every match, up to 50.
Action
Remove Associations
Removes associations between companies, deals, or contacts in Brevo.
Action
Search Contact
Check if a contact exists in Brevo and fetch the contact details. Contact can be found by email, mobile phone number, Brevo contact ID, external ID, Whatsapp ID and landline number.
Action
Send Transactional Email
Sends an email from your Brevo account with HTML or plain text content.
Action
Send Transactional SMS
Sends an transactional SMS from your Brevo account.
Action
Unsubscribe Contact
Unsubscribe contact from the list(s) he belong to.

Each app on its own

The other way round: Brevo to Freshworks CRM