--- title: "Connect Freshworks CRM to Agorapulse - APIANT.ai" description: "When \"New Account\" fires in Freshworks CRM, your agent runs \"Add scheduled post\" in Agorapulse." canonical: "https://apiant.ai/connect/freshworks-crm-to-agorapulse" --- # Connect Freshworks CRM to Agorapulse When **New Account** fires in [Freshworks CRM](https://apiant.ai/connections/freshworks-crm), your agent runs **Add scheduled post** in [Agorapulse](https://apiant.ai/connections/agorapulse). Describe the whole flow and it is built, tested on every scenario and kept running. Freshworks CRM **6** triggers Freshworks CRM **17** actions Agorapulse **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshworks CRM and Agorapulse to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshworks CRM can start in Agorapulse - When **New Account** in Freshworks CRM then **Add scheduled post** in Agorapulse - When **New Contact** in Freshworks CRM then **Create Note** in Agorapulse Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshworks CRM and Agorapulse ## Triggers and actions 6 triggers · 34 actions - Trigger **New Account** Polling trigger: fires when a new sales account is created. Sorted by created_at descending. - Trigger **New Contact** Polling trigger: fires when a new contact is created. Sorted by created_at descending. - Trigger **New Deal** Polling trigger: fires when a new deal is created. Sorted by created_at descending. - Trigger **New or Updated Account** Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending. - Trigger **New or Updated Contact** Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending. - Trigger **New or Updated Deal** Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending. - Action **Add Note to Contact** Adds a note to a contact (targetable_type=Contact) in Freshworks CRM. - Action **Create Account** Creates a new sales account in Freshworks CRM. - Action **Create Appointment** Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601. - Action **Create Contact** Creates a new contact in Freshworks CRM. - Action **Create Deal** Creates a new deal in Freshworks CRM. - Action **Create Task** Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount. - Action **Find Account by Name** Looks up a sales account by name using the lookup endpoint. - Action **Find Contact by Email** Looks up a contact by email address using the lookup endpoint. - Action **Find deal by custom field** Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs. - Action **Find deal by name** Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs. - Action **Find deal stage by name** Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs. - Action **Find pipeline by name** Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs. - Action **Get Account** Retrieves a sales account by ID in Freshworks CRM. - Action **Get Contact** Retrieves a contact by ID in Freshworks CRM. - Action **Get Deal** Retrieves a deal by ID in Freshworks CRM. - Action **Update Contact** Updates an existing contact by ID in Freshworks CRM. - Action **Update Deal** Updates an existing deal by ID in Freshworks CRM. - Action **Add scheduled post** Schedules a new post on one social profile at one publishing date in an Agorapulse workspace, and returns the new post's id. - Action **Create Draft** Creates a draft post in an Agorapulse workspace, optionally assigned to one social profile and a planned publishing date. Returns the created post. - Action **Create Note** Creates a calendar note in an Agorapulse workspace, with a title, color and date range, optionally attached to social profiles. - Action **Delete note** Deletes a calendar note from an Agorapulse workspace. - Action **Delete post** Deletes a post that has not been published yet. Published posts cannot be deleted with this action. - Action **Find inbox items** Returns inbox items (comments, messages, mentions and reviews) from the chosen social profiles that match the specified labels, sentiments, types, parent items, review state and date range. - Action **Find notes** Returns the calendar notes in a workspace, optionally narrowed to a date range and to specific social profiles. - Action **Find posts** Returns the posts of a workspace published through Agorapulse, including drafts, that match the specified dates, profiles and statuses, most recent publishing date first. - Action **Get inbox item** Returns one inbox item from a social profile, including its text, creator, labels, sentiment, history and any pending approval workflow. - Action **Get post** Returns a single post from an Agorapulse workspace, including its text, media, labels and its schedule and status on each targeted profile. - Action **List listening searches** Returns the listening searches of a workspace, with the networks they cover, any competitors, and their metrics for the last seven days. - Action **List organizations** Returns all the Agorapulse organizations the connected account belongs to, with each organization's id and name. - Action **List profiles** Returns all social profiles connected to an Agorapulse workspace, with each profile's name, network type and social network id. - Action **List workspaces** Returns all the workspaces in an Agorapulse organization, with each workspace's id and name. - Action **Publish post now** Publishes a new post immediately on one social profile in an Agorapulse workspace and returns the published post. - Action **Reply to inbox item** Sends a reply to an item in the Agorapulse inbox, publicly or as a private message. Returns the published reply, or the approval workflow holding it for review. - Action **Update note** Updates an existing calendar note in a workspace, replacing its title, content, color, dates and attached social profiles. Returns the updated note. ## Each app on its own - [ **Freshworks CRM** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connections/freshworks-crm) - [ **Agorapulse** Agorapulse helps businesses manage social media in one place: schedule posts, engage with audiences, and...](https://apiant.ai/connections/agorapulse) Reviews ## What our customers say ## More from Freshworks CRM - [ **Freshworks CRM to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshworks-crm-to-hubspot) - [ **Freshworks CRM to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshworks-crm-to-salesforce) - [ **Freshworks CRM to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshworks-crm-to-slack) - [ **Freshworks CRM to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshworks-crm-to-mailchimp) - [ **Freshworks CRM to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshworks-crm-to-stripe) - [ **Freshworks CRM to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshworks-crm-to-shopify) ## More into Agorapulse - [ **HubSpot to Agorapulse** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-agorapulse) - [ **Salesforce to Agorapulse** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-agorapulse) - [ **Slack to Agorapulse** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-agorapulse) - [ **Google Sheets to Agorapulse** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-agorapulse) - [ **Gmail to Agorapulse** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-agorapulse) - [ **Google Calendar to Agorapulse** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-agorapulse) Questions ## Freshworks CRM and Agorapulse, answered ### ### What can start an automation from Freshworks CRM? Any of Freshworks CRM's 6 triggers in the catalog, including New Account, New Contact, New Deal and New or Updated Account. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Agorapulse when something happens in Freshworks CRM? Any of Agorapulse's 17 actions, including Create Draft, Create Note, Update note and Add scheduled post. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Agorapulse to Freshworks CRM? Agorapulse has no triggers in the catalog today, so automations start in Freshworks CRM. If you need the other direction, ask: your agent reads Agorapulse's API documentation and adds it. ### ### Do I have to build a connector for Freshworks CRM or Agorapulse? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshworks CRM and Agorapulse without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.