--- title: "Connect Freshservice and SendGrid - APIANT.ai" description: "When \"New or Updated Change\" fires in Freshservice, your agent runs \"Create or update contact\" in SendGrid." canonical: "https://apiant.ai/connect/freshservice-to-sendgrid" --- # Connect Freshservice and SendGrid When **New or Updated Change** fires in [Freshservice](https://apiant.ai/connections/freshservice), your agent runs **Create or update contact** in [SendGrid](https://apiant.ai/connections/sendgrid), or **New bounce** in SendGrid to **Add Attachment to a Ticket** in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running. Freshservice **10** triggers Freshservice **20** actions SendGrid **4** triggers SendGrid **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshservice and SendGrid to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshservice and SendGrid can do together ### From Freshservice to SendGrid - When **New or Updated Change** in Freshservice then **Create or update contact** in SendGrid - When **New or Updated Release** in Freshservice then **Send an email** in SendGrid ### From SendGrid to Freshservice - When **New bounce** in SendGrid then **Add Attachment to a Ticket** in Freshservice - When **New global suppression** in SendGrid then **Add Attachment to a Ticket (Cisco)** in Freshservice Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshservice and SendGrid ## Triggers and actions 14 triggers · 30 actions - Trigger **Deleted Ticket** Triggered when a ticket is deleted. - Trigger **New or Updated Change** Triggered by a new or updated change in Freshservice. - Trigger **New or Updated Release** Triggered by a new or updated release. - Trigger **Two-way sync new and updated changes** Triggered by new and updated changes - Trigger **Two-way sync new and updated problems with PagerDuty ID** A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated releases** Triggered by new or updated release - Trigger **Two-way sync new and updated tickets** A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions. - Trigger **Updated Change** Triggered when a change is updated (created_at differs from updated_at). - Trigger **Updated Problem** Triggered when a problem is updated (created_at != updated_at). - Trigger **Updated Release** Triggered when a release is updated. - Action **Add Attachment to a Ticket** Adds an attachment from a url to a specified ticket. - Action **Add Attachment to a Ticket (Cisco)** Adds an attachment from a url to a specified ticket. - Action **Add Note To A Problem** Adds a note to a problem provided its id. - Action **Delete change** Deletes a change request in Freshservice. - Action **Delete Problem** Deletes a problem given its ID. - Action **Delete Ticket** Deletes a ticket given its ID. - Action **Get agent** Returns the details of a single agent in Freshservice, including their custom field values. - Action **Get change** Returns a single change request by its ID, including its custom fields. - Action **Get problem** Returns a single Freshservice problem by its ID, including its custom fields. - Action **Get release** Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields. - Action **Get requester** Returns a single requester's details, including contact info, departments and custom fields. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists agents. - Action **List changes** Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time. - Action **List problems** Returns the problems in your Freshservice account, optionally only those updated since a given time. - Action **List releases** Returns the releases in your Freshservice account, optionally only those updated since a given time. - Action **List Requesters** Lists requesters. - Action **List Tickets** Lists tickets, optionally filtered. - Action **Reply to a Ticket** Adds a public reply to a ticket. - Action **Two-way sync delete ticket** Deletes a ticket. For use only with two-way sync delete triggers. - Trigger **New bounce** Polls the v3 Suppression Bounces API for bounced email addresses. Emits one record per bounce. - Trigger **New global suppression** Polls the v3 Suppressions API for globally-suppressed (unsubscribed) email addresses. Emits one record per suppressed email. - Trigger **New or updated recipient** Triggered when a recipient is created or updated. - Trigger **New suppressed email** Triggered when a new email is suppressed. - Action **Add to suppression group** Add a recipient's email to a SendGrid suppression group (unsubscribe group). - Action **Create custom field** Creates a new custom field. - Action **Create list** Creates a new marketing contact list via the v3 Marketing Lists API. - Action **Create or update contact** Adds or updates a marketing contact (upsert by email) via the v3 Marketing Contacts API. Optionally assigns to lists. - Action **Create or update recipient** Creates a new recipient if the email does not exist, otherwise updates the existing recipient. - Action **Delete contacts** Deletes one or more marketing contacts by their contact IDs via the v3 Marketing Contacts API. - Action **Get contact by email** Looks up a marketing contact by email address via the v3 Marketing Contacts search-by-emails endpoint. - Action **Remove from suppression group** Remove a recipient's email from a SendGrid suppression group (unsubscribe group). - Action **Send an email** Sends an email via the v3 Mail Send API to a single recipient with subject and plain-text or HTML body. - Action **Send an email using template** Sends an email via the v3 Mail Send API using a dynamic template ID. Dynamic template data is passed as a JSON object. ## Each app on its own - [ **Freshservice** Freshservice IT service management (ITSM) — manage tickets, problems, changes, releases, agents, and...](https://apiant.ai/connections/freshservice) - [ **SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connections/sendgrid) Reviews ## What our customers say ## More from Freshservice - [ **Freshservice to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshservice-to-hubspot) - [ **Freshservice to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshservice-to-salesforce) - [ **Freshservice to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshservice-to-slack) - [ **Freshservice to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/freshservice-to-google-sheets) - [ **Freshservice to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/freshservice-to-gmail) - [ **Freshservice to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/freshservice-to-google-calendar) ## More into SendGrid - [ **HubSpot to SendGrid** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-sendgrid) - [ **Salesforce to SendGrid** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-sendgrid) - [ **Slack to SendGrid** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-sendgrid) - [ **Gmail to SendGrid** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-sendgrid) - [ **Pipedrive to SendGrid** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-sendgrid) - [ **ActiveCampaign to SendGrid** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-sendgrid) Questions ## Freshservice and SendGrid, answered ### ### What can start an automation from Freshservice? Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SendGrid when something happens in Freshservice? Any of SendGrid's 10 actions, including Create custom field, Create list, Create or update contact and Create or update recipient. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SendGrid to Freshservice? Yes. When something happens in SendGrid, your agent can act in Freshservice too. This page covers both directions: SendGrid's triggers and Freshservice's actions are listed here as well. ### ### Do I have to build a connector for Freshservice or SendGrid? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshservice and SendGrid without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.