--- title: "Connect Freshservice and Intercom - APIANT.ai" description: "When \"New or Updated Change\" fires in Freshservice, your agent runs \"Add note to contact\" in Intercom." canonical: "https://apiant.ai/connect/freshservice-to-intercom" --- # Connect Freshservice and Intercom When **New or Updated Change** fires in [Freshservice](https://apiant.ai/connections/freshservice), your agent runs **Add note to contact** in [Intercom](https://apiant.ai/connections/intercom), or **New company** in Intercom to **Add Attachment to a Ticket** in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running. Freshservice **10** triggers Freshservice **20** actions Intercom **4** triggers Intercom **30** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshservice and Intercom to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshservice and Intercom can do together ### From Freshservice to Intercom - When **New or Updated Change** in Freshservice then **Add note to contact** in Intercom - When **New or Updated Release** in Freshservice then **Add tag to contact** in Intercom ### From Intercom to Freshservice - When **New company** in Intercom then **Add Attachment to a Ticket** in Freshservice - When **New conversation** in Intercom then **Add Attachment to a Ticket (Cisco)** in Freshservice Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshservice and Intercom ## Triggers and actions 14 triggers · 50 actions - Trigger **Deleted Ticket** Triggered when a ticket is deleted. - Trigger **New or Updated Change** Triggered by a new or updated change in Freshservice. - Trigger **New or Updated Release** Triggered by a new or updated release. - Trigger **Two-way sync new and updated changes** Triggered by new and updated changes - Trigger **Two-way sync new and updated problems with PagerDuty ID** A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated releases** Triggered by new or updated release - Trigger **Two-way sync new and updated tickets** A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions. - Trigger **Updated Change** Triggered when a change is updated (created_at differs from updated_at). - Trigger **Updated Problem** Triggered when a problem is updated (created_at != updated_at). - Trigger **Updated Release** Triggered when a release is updated. - Action **Add Attachment to a Ticket** Adds an attachment from a url to a specified ticket. - Action **Add Attachment to a Ticket (Cisco)** Adds an attachment from a url to a specified ticket. - Action **Add Note To A Problem** Adds a note to a problem provided its id. - Action **Delete change** Deletes a change request in Freshservice. - Action **Delete Problem** Deletes a problem given its ID. - Action **Delete Ticket** Deletes a ticket given its ID. - Action **Get agent** Returns the details of a single agent in Freshservice, including their custom field values. - Action **Get change** Returns a single change request by its ID, including its custom fields. - Action **Get problem** Returns a single Freshservice problem by its ID, including its custom fields. - Action **Get release** Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields. - Action **Get requester** Returns a single requester's details, including contact info, departments and custom fields. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists agents. - Action **List changes** Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time. - Action **List problems** Returns the problems in your Freshservice account, optionally only those updated since a given time. - Action **List releases** Returns the releases in your Freshservice account, optionally only those updated since a given time. - Action **List Requesters** Lists requesters. - Action **List Tickets** Lists tickets, optionally filtered. - Action **Reply to a Ticket** Adds a public reply to a ticket. - Action **Two-way sync delete ticket** Deletes a ticket. For use only with two-way sync delete triggers. - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add company** Create (or upsert) a company in Intercom. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Add ticket** Create a support ticket. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create contact** Creates a new contact (role user or lead) in Intercom. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Update company** Update an existing company. - Action **Update contact** Updates an existing contact specified by ID. - Action **Update ticket** Update an existing ticket. ## Each app on its own - [ **Freshservice** Freshservice IT service management (ITSM) — manage tickets, problems, changes, releases, agents, and...](https://apiant.ai/connections/freshservice) - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) Reviews ## What our customers say ## More from Freshservice - [ **Freshservice to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshservice-to-hubspot) - [ **Freshservice to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshservice-to-salesforce) - [ **Freshservice to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshservice-to-slack) - [ **Freshservice to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/freshservice-to-google-sheets) - [ **Freshservice to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/freshservice-to-gmail) - [ **Freshservice to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/freshservice-to-google-calendar) ## More into Intercom - [ **Google Sheets to Intercom** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-intercom) - [ **Google Calendar to Intercom** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-intercom) - [ **Mailchimp to Intercom** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-intercom) - [ **Typeform to Intercom** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/typeform-to-intercom) - [ **Freshworks CRM to Intercom** Freshworks CRM (Freshsales Suite) — manage contacts, sales accounts, deals, notes, tasks, and appointments.](https://apiant.ai/connect/freshworks-crm-to-intercom) - [ **Capsule CRM to Intercom** Capsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...](https://apiant.ai/connect/capsule-crm-to-intercom) Questions ## Freshservice and Intercom, answered ### ### What can start an automation from Freshservice? Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Intercom when something happens in Freshservice? Any of Intercom's 30 actions, including Create contact, Create message, Send conversation reply and Update company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Intercom to Freshservice? Yes. When something happens in Intercom, your agent can act in Freshservice too. This page covers both directions: Intercom's triggers and Freshservice's actions are listed here as well. ### ### Do I have to build a connector for Freshservice or Intercom? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshservice and Intercom without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.