--- title: "Connect Freshservice and Google Forms - APIANT.ai" description: "When \"New or Updated Change\" fires in Freshservice, your agent runs \"Add Question\" in Google Forms." canonical: "https://apiant.ai/connect/freshservice-to-google-forms" --- # Connect Freshservice and Google Forms When **New or Updated Change** fires in [Freshservice](https://apiant.ai/connections/freshservice), your agent runs **Add Question** in [Google Forms](https://apiant.ai/connections/google-forms), or **New Form Response** in Google Forms to **Add Attachment to a Ticket** in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running. Freshservice **10** triggers Freshservice **20** actions Google Forms **2** triggers Google Forms **6** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshservice and Google Forms to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshservice and Google Forms can do together ### From Freshservice to Google Forms - When **New or Updated Change** in Freshservice then **Add Question** in Google Forms - When **New or Updated Release** in Freshservice then **Create Form** in Google Forms ### From Google Forms to Freshservice - When **New Form Response** in Google Forms then **Add Attachment to a Ticket** in Freshservice - When **New or Updated Form Response** in Google Forms then **Add Attachment to a Ticket (Cisco)** in Freshservice Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshservice and Google Forms ## Triggers and actions 12 triggers · 26 actions - Trigger **Deleted Ticket** Triggered when a ticket is deleted. - Trigger **New or Updated Change** Triggered by a new or updated change in Freshservice. - Trigger **New or Updated Release** Triggered by a new or updated release. - Trigger **Two-way sync new and updated changes** Triggered by new and updated changes - Trigger **Two-way sync new and updated problems with PagerDuty ID** A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated releases** Triggered by new or updated release - Trigger **Two-way sync new and updated tickets** A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions. - Trigger **Updated Change** Triggered when a change is updated (created_at differs from updated_at). - Trigger **Updated Problem** Triggered when a problem is updated (created_at != updated_at). - Trigger **Updated Release** Triggered when a release is updated. - Action **Add Attachment to a Ticket** Adds an attachment from a url to a specified ticket. - Action **Add Attachment to a Ticket (Cisco)** Adds an attachment from a url to a specified ticket. - Action **Add Note To A Problem** Adds a note to a problem provided its id. - Action **Delete change** Deletes a change request in Freshservice. - Action **Delete Problem** Deletes a problem given its ID. - Action **Delete Ticket** Deletes a ticket given its ID. - Action **Get agent** Returns the details of a single agent in Freshservice, including their custom field values. - Action **Get change** Returns a single change request by its ID, including its custom fields. - Action **Get problem** Returns a single Freshservice problem by its ID, including its custom fields. - Action **Get release** Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields. - Action **Get requester** Returns a single requester's details, including contact info, departments and custom fields. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists agents. - Action **List changes** Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time. - Action **List problems** Returns the problems in your Freshservice account, optionally only those updated since a given time. - Action **List releases** Returns the releases in your Freshservice account, optionally only those updated since a given time. - Action **List Requesters** Lists requesters. - Action **List Tickets** Lists tickets, optionally filtered. - Action **Reply to a Ticket** Adds a public reply to a ticket. - Action **Two-way sync delete ticket** Deletes a ticket. For use only with two-way sync delete triggers. - Trigger **New Form Response** Triggers when a new form response is received. - Trigger **New or Updated Form Response** Triggers when a form response is added or modified. - Action **Add Question** Adds a question (short answer, paragraph, multiple choice, checkboxes or drop-down) to an existing form. - Action **Create Form** Creates a new, empty Google Form with a title. Add questions with Add Question. - Action **Get Form** Returns a form's title, description, responder link and questions. - Action **Get Form Response** Returns one response submitted to a form, with its answers. - Action **List Form Responses** Returns the responses submitted to a form, with each response's answers. - Action **Update Form Info** Updates a form's title and/or description; a field left blank is kept. ## Each app on its own - [ **Freshservice** Freshservice IT service management (ITSM) — manage tickets, problems, changes, releases, agents, and...](https://apiant.ai/connections/freshservice) - [ **Google Forms** Google Forms is an easy way to collect data from the web with a simple UI and powerful editor.](https://apiant.ai/connections/google-forms) Reviews ## What our customers say ## More from Freshservice - [ **Freshservice to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshservice-to-hubspot) - [ **Freshservice to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshservice-to-salesforce) - [ **Freshservice to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshservice-to-slack) - [ **Freshservice to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/freshservice-to-google-sheets) - [ **Freshservice to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/freshservice-to-gmail) - [ **Freshservice to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/freshservice-to-google-calendar) ## More into Google Forms - [ **AWeber to Google Forms** AWeber provides professional email marketing software and services.](https://apiant.ai/connect/aweber-to-google-forms) - [ **Gmail to Google Forms** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-google-forms) - [ **Google Calendar to Google Forms** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-google-forms) - [ **Google Drive to Google Forms** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-google-forms) - [ **ActiveCampaign to Google Forms** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-google-forms) - [ **Airtable to Google Forms** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-google-forms) Questions ## Freshservice and Google Forms, answered ### ### What can start an automation from Freshservice? Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Google Forms when something happens in Freshservice? Any of Google Forms's 6 actions, including Create Form, Update Form Info, Add Question and Get Form. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Google Forms to Freshservice? Yes. When something happens in Google Forms, your agent can act in Freshservice too. This page covers both directions: Google Forms's triggers and Freshservice's actions are listed here as well. ### ### Do I have to build a connector for Freshservice or Google Forms? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshservice and Google Forms without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.