--- title: "Connect Freshdesk and WordPress.com - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Create Comment\" in WordPress.com." canonical: "https://apiant.ai/connect/freshdesk-to-wordpress-com" --- # Connect Freshdesk and WordPress.com When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Create Comment** in [WordPress.com](https://apiant.ai/connections/wordpress-com), or **New Comment** in WordPress.com to **Add Note to Ticket** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions WordPress.com **2** triggers WordPress.com **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and WordPress.com to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk and WordPress.com can do together ### From Freshdesk to WordPress.com - When **New Company** in Freshdesk then **Create Comment** in WordPress.com - When **New Contact** in Freshdesk then **Create Page** in WordPress.com ### From WordPress.com to Freshdesk - When **New Comment** in WordPress.com then **Add Note to Ticket** in Freshdesk - When **New Post** in WordPress.com then **Create Contact** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and WordPress.com ## Triggers and actions 5 triggers · 42 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New Comment** Triggers when a new approved comment is added to a post on your site. - Trigger **New Post** Triggers when a new post is published on your site. - Action **Add media** Uploads one or more files to a WordPress.com site's media library from public URLs and returns the new media items. - Action **Create Category** Create a new category on a WordPress.com site. - Action **Create Comment** Create a new comment on a post on a WordPress.com site. - Action **Create Page** Create a new page on a WordPress.com site (a post with type=page). - Action **Create Post** Create a new post on a WordPress.com site. Status can be publish, draft, private, pending, or future. - Action **Create Tag** Create a new tag on a WordPress.com site. - Action **Delete category** Deletes a category from a WordPress.com site by its slug. - Action **Delete comment** Deletes a comment on a WordPress.com site. The first delete moves it to the trash; deleting a trashed comment removes it permanently. - Action **Delete Post** Delete (trash) a post on a WordPress.com site by post ID. - Action **Delete tag** Deletes a tag from a WordPress.com site by its slug. - Action **Get comment** Returns a single comment on a WordPress.com site, including its author, post, content and status. - Action **Get Post** Retrieve a single post on a WordPress.com site by post ID. - Action **Get Site Info** Retrieve information about a WordPress.com site. - Action **List categories** Returns the categories on a WordPress.com site, optionally filtered by a search term and sorted by name or post count. - Action **List Comments** List comments on a post on a WordPress.com site. - Action **List media** Returns the items in a WordPress.com site's media library, optionally filtered by search text, file type, attached post or upload date. - Action **List Posts** List posts on a WordPress.com site, optionally filtered by status, search term, or number to return. - Action **List tags** Returns the tags on a WordPress.com site, optionally filtered by a search term. - Action **List users** Returns the users of a WordPress.com site, optionally filtered by search text, role or capability. - Action **Update comment** Edits an existing comment on a WordPress.com site — its text, author details, date or moderation status — and returns the updated comment. - Action **Update Post** Update an existing post on a WordPress.com site by post ID. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **WordPress.com** WordPress.com is a hosted website and blogging platform.](https://apiant.ai/connections/wordpress-com) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into WordPress.com - [ **HubSpot to WordPress.com** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-wordpress-com) - [ **Salesforce to WordPress.com** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-wordpress-com) - [ **Slack to WordPress.com** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-wordpress-com) - [ **Google Sheets to WordPress.com** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-wordpress-com) - [ **Gmail to WordPress.com** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-wordpress-com) - [ **Google Calendar to WordPress.com** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-wordpress-com) Questions ## Freshdesk and WordPress.com, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in WordPress.com when something happens in Freshdesk? Any of WordPress.com's 21 actions, including Create Category, Create Comment, Create Page and Create Post. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from WordPress.com to Freshdesk? Yes. When something happens in WordPress.com, your agent can act in Freshdesk too. This page covers both directions: WordPress.com's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or WordPress.com? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and WordPress.com without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.