--- title: "Connect Freshdesk and Webflow - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Create Collection Item\" in Webflow." canonical: "https://apiant.ai/connect/freshdesk-to-webflow" --- # Connect Freshdesk and Webflow When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Create Collection Item** in [Webflow](https://apiant.ai/connections/webflow), or **New Collection Item (polling)** in Webflow to **Create Ticket** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Webflow **1** trigger Webflow **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Webflow to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Connecting Webflow and Freshdesk means the people who fill in forms or appear in your CMS collections end up as contacts and tickets in your helpdesk, with the right ticket details attached. It also works the other way: new Freshdesk companies and tickets can feed the collections that drive your Webflow pages. Example flows ## What Freshdesk and Webflow can do together ### From Freshdesk to Webflow - When **New Company** in Freshdesk then **Create Collection Item** in Webflow - When **New Ticket** in Freshdesk then **Publish Collection Items** in Webflow ### From Webflow to Freshdesk - When **New Collection Item (polling)** in Webflow then **Create Ticket** in Freshdesk - When **New Collection Item (polling)** in Webflow then **Search Contacts** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Webflow ## Triggers and actions 4 triggers · 32 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New Collection Item (polling)** Polls a CMS collection for newly created items. - Action **Create Collection Item** Creates a new item in a CMS collection. - Action **Delete Collection Item** Deletes a CMS collection item by ID. - Action **Get Collection** Retrieves details and field schema of a CMS collection. - Action **Get Collection Item** Retrieves a single CMS collection item by ID. - Action **Get Site** Retrieves details of a single site by ID. - Action **List Collection Items** Lists items in a CMS collection (paginated). - Action **List Collections** Lists all CMS collections for a site. - Action **List Forms** Lists forms for a site. - Action **List Sites** Lists all sites the authorized user can access. - Action **Publish Collection Items** Publishes the specified live CMS collection items. - Action **Publish Site** Publishes a site to the specified domains. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connections/webflow) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Webflow - [ **Salesforce to Webflow** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-webflow) - [ **Slack to Webflow** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-webflow) - [ **Stripe to Webflow** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-webflow) - [ **Shopify to Webflow** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-webflow) - [ **QuickBooks Online to Webflow** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-webflow) - [ **Pipedrive to Webflow** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-webflow) Questions ## Freshdesk and Webflow, answered ### ### Can a Webflow form submission become a Freshdesk ticket under the right contact? Yes. The Webflow form submission trigger can search Freshdesk contacts by the submitted email, create the contact when there is no match, and then create the ticket against that contact. ### ### Can Freshdesk activity change what my Webflow site shows? Yes. New tickets, contacts and companies in Freshdesk can create or update items in a Webflow CMS collection, and the agent can publish those collection items or the site afterwards so the change is live. ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Ticket and New Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Webflow when something happens in Freshdesk? Any of Webflow's 11 actions, including Create Collection Item, Get Collection, Get Collection Item and Get Site. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Webflow to Freshdesk? Yes. When something happens in Webflow, your agent can act in Freshdesk too. This page covers both directions: Webflow's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or Webflow? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Webflow without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.