--- title: "Connect Freshdesk and Timely Time Tracking - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Create Task\" in Timely Time Tracking." canonical: "https://apiant.ai/connect/freshdesk-to-timely-time-tracking" --- # Connect Freshdesk and Timely Time Tracking When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Create Task** in [Timely Time Tracking](https://apiant.ai/connections/timely-time-tracking), or **New Client** in Timely Time Tracking to **Add Note to Ticket** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Timely Time Tracking **8** triggers Timely Time Tracking **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Timely Time Tracking to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk and Timely Time Tracking can do together ### From Freshdesk to Timely Time Tracking - When **New Company** in Freshdesk then **Create Task** in Timely Time Tracking - When **New Contact** in Freshdesk then **Create Client** in Timely Time Tracking ### From Timely Time Tracking to Freshdesk - When **New Client** in Timely Time Tracking then **Add Note to Ticket** in Freshdesk - When **New or Updated Person** in Timely Time Tracking then **Create Contact** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Timely Time Tracking ## Triggers and actions 11 triggers · 40 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New Client** Triggered when a new client is created - Trigger **New or Updated Person** Triggered when a person is created or updated in Timely - Trigger **New or Updated Project** Triggers when a project is created or updated. - Trigger **New or Updated Time Entry** Triggers when time entries are created or updated. - Trigger **New Project** Triggered when a new project is created - Trigger **New Time Entry** Triggered when a new time entry is created - Trigger **New Workspace** Triggers when a workspace is created. - Trigger **Project Updated (Only Admin Users)** Triggers when any project is updated in Timely. Fires for ALL project changes (name, budget, rate, archive, labels, users, etc. Can only be used by Timely Admin users. WARNING: avoid chaining this trigger to actions that write back to the same project (e. g. via "Update Project Name") in the source system without a guard — that can create an infinite update loop. - Action **Add tag** Create a tag. - Action **Create Client** Creates a Client - Action **Create Person** Creates a new person in the workspace. - Action **Create Project** Creates a project. - Action **Create Task** Creates a task. - Action **Delete project** Delete a project. - Action **Delete time entry** Delete a time entry. - Action **Find Client** Returns the clients in a Timely workspace whose name matches the given text. - Action **Find Project** Returns the projects whose name contains the specified text. - Action **Find Tag List and Tag** Finds a tag list and a specific tag if specified. - Action **Find time entries by criteria** Search time entries by date range, user, project. - Action **Find User** Finds a User - Action **Get Task** Retrieves a single task (forecast) by its id. - Action **Log Time Entry** Logs a new time entry against a project. - Action **Start timer** Start the timer on a time entry. - Action **Stop timer** Stop the running timer on a time entry. - Action **Update client** Update a client. - Action **Update Project Name** Updates only the name of an existing project. Look up the project by Timely Project ID or by External ID (recommended when the source-of-truth system stores the Timely external_id, e.g. NetSuite). - Action **Update time entry** Update a logged time entry. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Timely Time Tracking** Timely Time Tracking automates company time tracking, so everyone can focus on the work that matters.](https://apiant.ai/connections/timely-time-tracking) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Timely Time Tracking - [ **HubSpot to Timely Time Tracking** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-timely-time-tracking) - [ **Salesforce to Timely Time Tracking** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-timely-time-tracking) - [ **Slack to Timely Time Tracking** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-timely-time-tracking) - [ **Google Sheets to Timely Time Tracking** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-timely-time-tracking) - [ **Gmail to Timely Time Tracking** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-timely-time-tracking) - [ **Google Calendar to Timely Time Tracking** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-timely-time-tracking) Questions ## Freshdesk and Timely Time Tracking, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Timely Time Tracking when something happens in Freshdesk? Any of Timely Time Tracking's 19 actions, including Create Client, Create Person, Create Project and Create Task. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Timely Time Tracking to Freshdesk? Yes. When something happens in Timely Time Tracking, your agent can act in Freshdesk too. This page covers both directions: Timely Time Tracking's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or Timely Time Tracking? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Timely Time Tracking without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.