--- title: "Connect Freshdesk to Thinkific - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Update user\" in Thinkific." canonical: "https://apiant.ai/connect/freshdesk-to-thinkific" --- # Connect Freshdesk to Thinkific When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Update user** in [Thinkific](https://apiant.ai/connections/thinkific). Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Thinkific **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Thinkific to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk can start in Thinkific - When **New Company** in Freshdesk then **Update user** in Thinkific - When **New Contact** in Freshdesk then **Enroll User** in Thinkific Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Thinkific ## Triggers and actions 3 triggers · 36 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Add coupon** Creates a coupon code under an existing promotion on your Thinkific site, optionally limiting how many times it can be used. - Action **Add course review** Creates a review of a course on your Thinkific site, written by the given user with a rating, title and review text. - Action **Add group** Creates a new group of students in your Thinkific site and returns the group's id, name and token. - Action **Delete user** Deletes a user from your Thinkific site, identified by their Thinkific user ID or their single sign-on External ID. - Action **Enroll User** Enrolls a student in a course. Leave the activation date blank to create a free-trial enrollment. - Action **Get course** Returns a single course from your Thinkific site by its ID, including its name, description, chapters and instructor. - Action **Get user** Returns a single Thinkific user by their ID (or by their external ID from a single sign-on provider), including their profile, roles and custom profile field values. - Action **List courses** Returns every course on your Thinkific site, with each course's name, slug, product, instructor and chapters. - Action **List enrollments** Returns the course enrollments on your Thinkific site, optionally filtered by user, course, email, status or created/updated dates. - Action **List orders** Returns the orders placed on your Thinkific site, each with the buyer, product, amount, coupon, status and order date. - Action **List products** Returns every product (course or bundle) on your Thinkific site, with its name, status, visibility, prices and category IDs. - Action **Search Users** Returns the users on your Thinkific site that match the given email, role, external source, group or custom profile field value. - Action **Unenroll User** Removes a student's access to a course by expiring their enrollment, either immediately or at a date you choose. - Action **Update enrollment** Updates an existing enrollment's activation date and expiry date. - Action **Update user** Updates an existing Thinkific user's name, email, password, roles, profile details, affiliate settings and custom profile fields. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Thinkific** The all-in-one platform to create, market & sell your online courses.](https://apiant.ai/connections/thinkific) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Thinkific - [ **HubSpot to Thinkific** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-thinkific) - [ **Salesforce to Thinkific** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-thinkific) - [ **Slack to Thinkific** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-thinkific) - [ **Google Sheets to Thinkific** Google Sheets](https://apiant.ai/connect/google-sheets-to-thinkific) - [ **Gmail to Thinkific** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-thinkific) - [ **Google Calendar to Thinkific** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-thinkific) Questions ## Freshdesk and Thinkific, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Thinkific when something happens in Freshdesk? Any of Thinkific's 15 actions, including Update enrollment, Update user, Add coupon and Add course review. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Thinkific to Freshdesk? Thinkific has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Thinkific's API documentation and adds it. ### ### Do I have to build a connector for Freshdesk or Thinkific? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Thinkific without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.