--- title: "Connect Freshdesk and Reamaze - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Add Message to Conversation\" in Reamaze." canonical: "https://apiant.ai/connect/freshdesk-to-reamaze" --- # Connect Freshdesk and Reamaze When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Add Message to Conversation** in [Reamaze](https://apiant.ai/connections/reamaze), or **New Contact** in Reamaze to **Create Contact** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Reamaze **1** trigger Reamaze **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Reamaze to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk and Reamaze can do together ### From Freshdesk to Reamaze - When **New Company** in Freshdesk then **Add Message to Conversation** in Reamaze - When **New Contact** in Freshdesk then **Create Contact** in Reamaze ### From Reamaze to Freshdesk - When **New Contact** in Reamaze then **Create Contact** in Freshdesk - When **New Contact** in Reamaze then **Update Contact** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Reamaze ## Triggers and actions 4 triggers · 34 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New Contact** Triggered when a new contact is created in Re:amaze. - Action **Add Message to Conversation** Adds a new message to an existing conversation. - Action **Create Contact** Creates a new contact in Re:amaze from an email address or mobile number. - Action **Create Conversation** Create a new conversation on behalf of a user. - Action **Create SMS Contact** Creates a Re:amaze contact identified by a mobile phone number, so they can be reached by SMS. - Action **Create SMS Conversation** Create a new SMS conversation on behalf of a user. - Action **Get Article** Retrieve a single FAQ article by id. - Action **Get Contact** Looks up a single Re:amaze contact by email address. - Action **Get Conversation** Retrieve a single conversation by slug, including its messages. - Action **List Contacts** Lists contacts on the Re:amaze account, optionally searching by name or email, filtering by contact type, and sorting by creation date. - Action **List Messages** Returns messages from across all of your conversations, newest first. Narrow the results by sender type, tags, source, sender email, channel, or date range. - Action **Update Article** Update an existing FAQ article's content or status. - Action **Update Contact** Update an existing contact's fields (name, email, tags, etc). - Action **Update Conversation** Update a conversation's status, category, tags, or assignee. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Reamaze** Reamaze is an all-in-one helpdesk for chat, social media, SMS, and email right from your site or app.](https://apiant.ai/connections/reamaze) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Reamaze - [ **JotForm to Reamaze** JotForm is a web-based WYSIWYG form builder. Create forms, integrate them into your site, and collect...](https://apiant.ai/connect/jotform-to-reamaze) - [ **OpenAI to Reamaze** OpenAI's platform for text generation (Responses + Chat Completions), image generation (gpt-image-1 /...](https://apiant.ai/connect/openai-to-reamaze) - [ **HubSpot to Reamaze** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-reamaze) - [ **Google Sheets to Reamaze** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-reamaze) - [ **Gmail to Reamaze** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-reamaze) - [ **Google Calendar to Reamaze** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-reamaze) Questions ## Freshdesk and Reamaze, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Reamaze when something happens in Freshdesk? Any of Reamaze's 13 actions, including Create Contact, Create Conversation, Create SMS Contact and Create SMS Conversation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Reamaze to Freshdesk? Yes. When something happens in Reamaze, your agent can act in Freshdesk too. This page covers both directions: Reamaze's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or Reamaze? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Reamaze without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.