--- title: "Connect Freshdesk to Plentymarkets - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Add contact\" in Plentymarkets." canonical: "https://apiant.ai/connect/freshdesk-to-plentymarkets" --- # Connect Freshdesk to Plentymarkets When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Add contact** in [Plentymarkets](https://apiant.ai/connections/plentymarkets). Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Plentymarkets **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Plentymarkets to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk can start in Plentymarkets - When **New Company** in Freshdesk then **Add contact** in Plentymarkets - When **New Contact** in Freshdesk then **Update contact** in Plentymarkets Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Plentymarkets ## Triggers and actions 3 triggers · 41 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Add contact** Creates a new contact (customer, supplier or other contact type) in Plentymarkets. - Action **Add item** Creates a new item in Plentymarkets, together with its main variation. - Action **Add order** Creates an order in Plentymarkets with its order items, addresses and properties. - Action **Add payment** Creates a payment in Plentymarkets with the given amount, currency, payment method and status. - Action **Add variation** Creates a new variation on an existing item, with its number, name, prices, dimensions, stock settings and linked categories, units and attributes. - Action **Find items by criteria** Finds items matching criteria such as name, ID, manufacturer, flags or update date. - Action **Find orders by criteria** Searches orders matching the criteria you supply, such as order ID, status, contact data, item or document number, and returns the matching orders. - Action **Get contact** Returns a single contact by its ID, optionally including its addresses and accounts. - Action **Get item** Returns a single item by its ID, including its type, stock type, manufacturer, flags and marketplace settings. - Action **Get order** Returns a single order by its ID, optionally with addresses, payments, comments and other related details. - Action **Get variation** Returns one variation of an item, optionally with related data such as prices, barcodes, stock or properties. - Action **List categories** Returns the categories in your Plentymarkets system, optionally filtered by type, parent, name, store or tag. - Action **List contacts** Returns a page of contacts from your Plentymarkets system, optionally filtered by name, email, dates, type and more. - Action **List payments** Returns the payments recorded in your plentymarkets system, with amount, currency, status and payment method. - Action **List stock** Returns stock levels per variation and warehouse across all warehouses, optionally filtered by variation or last-updated date. - Action **List warehouses** Returns the warehouses set up in your Plentymarkets system, optionally sorted by id, name or priority. - Action **Update contact** Updates an existing contact in Plentymarkets, such as name, email, title or contact options. - Action **Update item** Updates an existing item's settings, such as its stock type, manufacturer, condition, flags, and marketplace categories. - Action **Update order** Updates an existing order, such as its status, owner, items, properties, addresses or relations. - Action **Update variation** Updates an existing variation of an item, such as its number, name, prices, dimensions, stock settings and linked categories, markets or warehouses. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Plentymarkets** Cloud e-commerce ERP that manages multichannel orders, inventory, product data, and marketplace listings...](https://apiant.ai/connections/plentymarkets) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Plentymarkets - [ **HubSpot to Plentymarkets** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-plentymarkets) - [ **Salesforce to Plentymarkets** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-plentymarkets) - [ **Slack to Plentymarkets** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-plentymarkets) - [ **Google Sheets to Plentymarkets** Google Sheets](https://apiant.ai/connect/google-sheets-to-plentymarkets) - [ **Gmail to Plentymarkets** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-plentymarkets) - [ **Google Calendar to Plentymarkets** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-plentymarkets) Questions ## Freshdesk and Plentymarkets, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Plentymarkets when something happens in Freshdesk? Any of Plentymarkets's 20 actions, including Update contact, Update item, Update order and Update variation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Plentymarkets to Freshdesk? Plentymarkets has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Plentymarkets's API documentation and adds it. ### ### Do I have to build a connector for Freshdesk or Plentymarkets? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Plentymarkets without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.