--- title: "Connect Freshdesk and Pinata - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Add file to group\" in Pinata, or \"New Pin\" in Pinata to \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/freshdesk-to-pinata" --- # Connect Freshdesk and Pinata When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Add file to group** in [Pinata](https://apiant.ai/connections/pinata), or **New Pin** in Pinata to **Add Note to Ticket** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Pinata **1** trigger Pinata **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Pinata to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk and Pinata can do together ### From Freshdesk to Pinata - When **New Company** in Freshdesk then **Add file to group** in Pinata - When **New Contact** in Freshdesk then **Update file** in Pinata ### From Pinata to Freshdesk - When **New Pin** in Pinata then **Add Note to Ticket** in Freshdesk - When **New Pin** in Pinata then **Create Contact** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Pinata ## Triggers and actions 4 triggers ยท 35 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New Pin** Triggers when you have a new pinned file. - Action **Add file to group** Associates an existing file with a group by ID. - Action **Add group** Adds a new group for organizing pinned files. - Action **Delete file** Deletes a file from your Pinata account on the public or private IPFS network. - Action **Delete group** Deletes a group from your Pinata account on the public or private IPFS network. Files in the group are not deleted. - Action **Get file** Fetches a file's metadata by ID. An error occurs if the file is not found. - Action **Get group** Retrieves a single Pinata group by its id on the public or private IPFS network. - Action **List files** Returns all files on the chosen IPFS network, optionally filtered. - Action **List groups** Returns all groups on the account. - Action **Pin File** Uploads (pins) a file to Pinata on the public or private IPFS network. - Action **Pin JSON to IPFS** Uploads a JSON object to Pinata and pins it to public IPFS, returning its CID. - Action **Pin NFT Metadata File** Uploads a JSON object (such as NFT metadata with name, description, image and attributes) to Pinata and pins it to IPFS, returning its CID. - Action **Remove file from group** Removes a file from a group on the public or private IPFS network. The file itself is not deleted. - Action **Update file** Updates the name and/or key-value metadata of a file on Pinata's public or private IPFS network. - Action **Update group** Updates the name or public/private setting of a Pinata group. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Pinata** Pinata is the simplest way to upload and manage files on IPFS.](https://apiant.ai/connections/pinata) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Pinata - [ **Google Sheets to Pinata** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-pinata) - [ **Google Calendar to Pinata** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-pinata) - [ **Mailchimp to Pinata** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pinata) - [ **ActiveCampaign to Pinata** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-pinata) - [ **Notion to Pinata** A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.](https://apiant.ai/connect/notion-to-pinata) - [ **Airtable to Pinata** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-pinata) Questions ## Freshdesk and Pinata, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Pinata when something happens in Freshdesk? Any of Pinata's 14 actions, including Update file, Update group, Add file to group and Add group. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Pinata to Freshdesk? Yes. When something happens in Pinata, your agent can act in Freshdesk too. This page covers both directions: Pinata's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or Pinata? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Pinata without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.