--- title: "Connect Freshdesk and MySQL - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Add Row\" in MySQL, or \"New or Updated Row\" in MySQL to \"Create Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/freshdesk-to-mysql" --- # Connect Freshdesk and MySQL When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Add Row** in [MySQL](https://apiant.ai/connections/mysql), or **New or Updated Row** in MySQL to **Create Ticket** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions MySQL **4** triggers MySQL **6** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and MySQL to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Freshdesk holds the tickets and contacts your agents work in, while MySQL holds the account, order and billing rows behind them. Connecting the two lets a new ticket pull the requester's account details out of MySQL, and lets a changed row in MySQL open or update the right Freshdesk ticket. The agent builds each scenario, tests every scenario and keeps it running. Example flows ## What Freshdesk and MySQL can do together ### From Freshdesk to MySQL - When **New Company** in Freshdesk then **Add Row** in MySQL - When **New Contact** in Freshdesk then **Find Row via Custom Query** in MySQL ### From MySQL to Freshdesk - When **New or Updated Row** in MySQL then **Create Ticket** in Freshdesk - When **New Row** in MySQL then **Reply to Ticket** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and MySQL ## Triggers and actions 7 triggers ยท 27 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New or Updated Row** Triggers when a new row is added or modified. - Trigger **New or Updated Row (Custom Query)** Fires for each new or changed row returned by a SELECT statement you write against the connected MySQL database. - Trigger **New Row** Triggers when you add a new row. - Trigger **New Table** Fires when a new table appears in the connected MySQL database. - Action **Add Row** Adds a new row. - Action **Delete Row** Delete the rows in a table whose chosen column equals a value. - Action **Find Row** Finds a row in a table via a lookup column. - Action **Find Rows via Custom Query** Run an author-written SELECT against the connected MySQL database and return every row it produced. Mirrors PostgreSQL 715ae2ac, SQL Server 8e0bbb5d and Oracle 2c308e4d; MySQL placeholder style is ?. - Action **Find Row via Custom Query** Runs a SELECT statement you write against the connected MySQL database and returns the first row it matches. - Action **Update Row** Updates an existing row. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **MySQL** Connect directly to a MySQL database and run SQL statements from your automations.](https://apiant.ai/connections/mysql) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into MySQL - [ **Slack to MySQL** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-mysql) - [ **Google Calendar to MySQL** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-mysql) - [ **Shopify to MySQL** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-mysql) - [ **Pipedrive to MySQL** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-mysql) - [ **Asana to MySQL** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-mysql) - [ **Zoom to MySQL** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zoom-to-mysql) Questions ## Freshdesk and MySQL, answered ### ### Can a ticket be enriched with data from our own database? Yes. On a New Ticket in Freshdesk the agent can run a SELECT against MySQL with Find Row via Custom Query on the requester's email, then use Update Ticket or Add Note to Ticket to put what came back in front of the agent handling it. ### ### What happens if the database row has no matching record in Freshdesk? The agent writes the condition into the scenario, so a step only runs when the lookup returns a row. If nothing matches, it can instead use Create Ticket or Create Contact in Freshdesk rather than updating something that is not there. ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in MySQL when something happens in Freshdesk? Any of MySQL's 6 actions, including Add Row, Find Row via Custom Query, Update Row and Find Row. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from MySQL to Freshdesk? Yes. When something happens in MySQL, your agent can act in Freshdesk too. This page covers both directions: MySQL's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or MySQL? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and MySQL without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.