--- title: "Connect Freshdesk to Mintlify - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Send agent job follow-up message\" in Mintlify." canonical: "https://apiant.ai/connect/freshdesk-to-mintlify" --- # Connect Freshdesk to Mintlify When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Send agent job follow-up message** in [Mintlify](https://apiant.ai/connections/mintlify). Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Mintlify **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Mintlify to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Freshdesk is where customers tell you the docs are wrong, and Mintlify is where the docs get fixed. Connecting them lets a new Freshdesk ticket start a Mintlify agent job, pull the resulting pull request link back onto the ticket as a note, and let support see page view counts for the page a customer is complaining about. Example flows ## What Freshdesk can start in Mintlify - When **New Company** in Freshdesk then **Send agent job follow-up message** in Mintlify - When **New Ticket** in Freshdesk then **List page views** in Mintlify Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Mintlify ## Triggers and actions 3 triggers ยท 28 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Add agent job** Creates a Mintlify agent job that edits your documentation in the background from a prompt. If the agent changes files, Mintlify opens a pull request. - Action **Get agent job** Retrieves the current status and details of a Mintlify agent job, including its pull request link once created. - Action **Get update status** Get the status and details of a documentation update (deployment) from the status ID returned when the update was triggered. - Action **List page views** Returns site-wide and per-page content view counts, split by human and AI traffic, optionally limited to a date range. - Action **List unique visitors** Returns site-wide and per-page unique visitor counts, split by human and AI traffic, for an optional date range. - Action **Send agent job follow-up message** Sends a follow-up instruction to an existing Mintlify agent job. The agent processes the message asynchronously; use Get agent job to track progress. - Action **Trigger preview deployment** Create or update a preview deployment for a Git branch. If a preview already exists for the branch, it triggers a redeployment. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Mintlify** Documentation platform for hosting API and product docs, keeping them synced with code and searchable by AI...](https://apiant.ai/connections/mintlify) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Mintlify - [ **Asana to Mintlify** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-mintlify) - [ **Intercom to Mintlify** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connect/intercom-to-mintlify) - [ **HubSpot to Mintlify** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-mintlify) - [ **Salesforce to Mintlify** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-mintlify) - [ **Slack to Mintlify** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-mintlify) - [ **Google Sheets to Mintlify** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-mintlify) Questions ## Freshdesk and Mintlify, answered ### ### Can a Freshdesk ticket start a documentation change in Mintlify? Yes. A New Ticket trigger in Freshdesk can add a Mintlify agent job with the wording from the ticket, and Get agent job returns the pull request link once Mintlify creates one. That link can be written back to the ticket as a note or a reply. ### ### Mintlify has no triggers, so how does the work start? Every scenario here starts in Freshdesk, from a new ticket, a new contact or a new company. Mintlify is always on the action side, whether that is adding an agent job, triggering a preview deployment or reading page view and unique visitor counts. ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Ticket and New Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Mintlify when something happens in Freshdesk? Any of Mintlify's 7 actions, including Add agent job, List page views, Send agent job follow-up message and Trigger preview deployment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Mintlify to Freshdesk? Mintlify has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Mintlify's API documentation and adds it. ### ### Do I have to build a connector for Freshdesk or Mintlify? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Mintlify without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.