--- title: "Connect Freshdesk and Mailjet - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Add Contact to List\" in Mailjet." canonical: "https://apiant.ai/connect/freshdesk-to-mailjet" --- # Connect Freshdesk and Mailjet When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Add Contact to List** in [Mailjet](https://apiant.ai/connections/mailjet), or **New Contact in List** in Mailjet to **Create Contact** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Mailjet **3** triggers Mailjet **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Mailjet to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) If you run marketing email in Mailjet and support in Freshdesk, the two rarely know about each other. Connecting them lets a new Freshdesk contact land on the right Mailjet list, and lets a Mailjet contact record answer questions while an agent works a ticket. The agent builds each scenario, tests it and keeps it running. Example flows ## What Freshdesk and Mailjet can do together ### From Freshdesk to Mailjet - When **New Company** in Freshdesk then **Add Contact to List** in Mailjet - When **New Contact** in Freshdesk then **Create Contact List** in Mailjet ### From Mailjet to Freshdesk - When **New Contact in List** in Mailjet then **Create Contact** in Freshdesk - When **New Contact List** in Mailjet then **Update Contact** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Mailjet ## Triggers and actions 6 triggers · 37 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New Contact** Polls for newly created contacts across the account. - Trigger **New Contact in List** Polls for contacts newly added to a specific contact list. - Trigger **New Contact List** Polls for newly created contact lists. - Action **Add Contact to List** Add (subscribe) a contact to a contact list via managecontact. - Action **Create Contact** Create a new contact. - Action **Create Contact List** Create a new contact list. - Action **Create Contact Property** Create a custom contact property (contactmetadata). - Action **Delete Contact List** Delete a contact list by ID. - Action **Get Contact** Retrieve a contact by ID or email address. - Action **Get Contact List** Retrieve a contact list by ID. - Action **Get Contacts in List** List contacts belonging to a specific contact list. - Action **Get Message** Retrieve a message by its ID. - Action **Get Statistics** Retrieve aggregated message/campaign statistics counters. - Action **List Contact Lists** List all contact lists. - Action **List Contacts** List contacts with optional pagination. - Action **Manage Contact Data** Update the property (contactdata) values for a contact. - Action **Remove Contact from List** Unsubscribe/remove a contact from a contact list via managecontact. - Action **Send Email** Send a transactional or marketing email via the Send API v3.1. - Action **Update Contact** Update a contact's name or campaign-exclusion status. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Mailjet** Mailjet is an all-in-one solution to send, track and deliver transactional, notification and marketing emails.](https://apiant.ai/connections/mailjet) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Mailjet - [ **Mailchimp to Mailjet** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-mailjet) - [ **ActiveCampaign to Mailjet** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-mailjet) - [ **JIRA to Mailjet** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/jira-to-mailjet) - [ **Twilio to Mailjet** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/twilio-to-mailjet) - [ **Klaviyo to Mailjet** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/klaviyo-to-mailjet) - [ **Bitly to Mailjet** Bitly is a link-management platform for shortening, branding, and tracking URLs.](https://apiant.ai/connect/bitly-to-mailjet) Questions ## Freshdesk and Mailjet, answered ### ### Can I tell whether a Freshdesk requester is already a Mailjet contact? Yes. The Get Contact action in Mailjet looks up a contact by email address or ID, so a new Freshdesk ticket can be matched against your Mailjet records before anything else happens. You can then add a note to the ticket with what was found. ### ### Does a contact added to a Mailjet list reach Freshdesk automatically? Yes. The New Contact in List trigger in Mailjet watches a specific list, and Create Contact in Freshdesk makes the matching helpdesk contact. You can also search Freshdesk contacts first if you want to avoid duplicates. ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Mailjet when something happens in Freshdesk? Any of Mailjet's 16 actions, including Add Contact to List, Create Contact List, Get Contact and Create Contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Mailjet to Freshdesk? Yes. When something happens in Mailjet, your agent can act in Freshdesk too. This page covers both directions: Mailjet's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or Mailjet? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Mailjet without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.