--- title: "Connect Freshdesk and Intervals - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Add invoice\" in Intervals, or \"New client\" in Intervals to \"Add Note to Ticket\" in Freshdesk." canonical: "https://apiant.ai/connect/freshdesk-to-intervals" --- # Connect Freshdesk and Intervals When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Add invoice** in [Intervals](https://apiant.ai/connections/intervals), or **New client** in Intervals to **Add Note to Ticket** in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Intervals **6** triggers Intervals **38** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Intervals to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk and Intervals can do together ### From Freshdesk to Intervals - When **New Company** in Freshdesk then **Add invoice** in Intervals - When **New Contact** in Freshdesk then **Add task** in Intervals ### From Intervals to Freshdesk - When **New client** in Intervals then **Add Note to Ticket** in Freshdesk - When **New invoice** in Intervals then **Create Contact** in Freshdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Intervals ## Triggers and actions 9 triggers · 59 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Trigger **New client** Polling trigger: fires when a new client is created in Intervals. - Trigger **New invoice** Polling trigger: fires when a new invoice is created in Intervals. - Trigger **New milestone** Polling trigger: fires when a new milestone is created in Intervals. - Trigger **New person** Polling trigger: fires when a new person is added in Intervals. - Trigger **New project** Polling trigger: fires when a new project is created in Intervals. - Trigger **New task** Polling trigger: fires when a new task is created in Intervals. - Action **Add client** Create a new client. - Action **Add expense** Create a new expense. - Action **Add invoice** Create a new invoice. - Action **Add milestone** Create a new milestone. - Action **Add person** Create a new person (team member). - Action **Add project** Create a new project. - Action **Add task** Create a new task. - Action **Add time entry** Log a new time entry against a task. - Action **Add timer** Start a new timer for a task. - Action **Delete client** Delete a client. - Action **Delete expense** Delete an expense. - Action **Delete invoice** Delete an invoice. - Action **Delete milestone** Delete a milestone. - Action **Delete person** Delete a person. - Action **Delete project** Delete a project. - Action **Delete task** Delete a task. - Action **Delete time entry** Delete a logged time entry. - Action **Delete timer** Delete a timer. - Action **Get client** Retrieve a single client by id. - Action **Get expense** Retrieve a single expense by id. - Action **Get invoice** Retrieve a single invoice by id. - Action **Get milestone** Retrieve a single milestone by id. - Action **Get person** Retrieve a single person by id. - Action **Get project** Retrieve a single project by id. - Action **Get task** Retrieve a single task by id. - Action **Get time entry** Retrieve a single logged time entry by id. - Action **Get timer** Retrieve a single timer by id. - Action **List milestones** Retrieve all milestones in the Intervals account. - Action **List tasks** Retrieve all tasks in the Intervals account. - Action **Update client** Update an existing client's details. - Action **Update expense** Update an existing expense. - Action **Update invoice** Update an existing invoice. - Action **Update milestone** Update an existing milestone. - Action **Update person** Update an existing person's details. - Action **Update project** Update an existing project's details. - Action **Update task** Update an existing task's details. - Action **Update time entry** Update an existing logged time entry. - Action **Update timer** Update a timer (e.g. stop or adjust it). ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Intervals** Intervals is cloud-based time tracking and task management with powerful reporting.](https://apiant.ai/connections/intervals) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Intervals - [ **HubSpot to Intervals** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-intervals) - [ **Google Sheets to Intervals** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-intervals) - [ **Gmail to Intervals** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-intervals) - [ **Google Calendar to Intervals** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-intervals) - [ **QuickBooks Online to Intervals** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-intervals) - [ **ActiveCampaign to Intervals** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-intervals) Questions ## Freshdesk and Intervals, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Intervals when something happens in Freshdesk? Any of Intervals's 38 actions, including Update client, Update expense, Update invoice and Update milestone. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Intervals to Freshdesk? Yes. When something happens in Intervals, your agent can act in Freshdesk too. This page covers both directions: Intervals's triggers and Freshdesk's actions are listed here as well. ### ### Do I have to build a connector for Freshdesk or Intervals? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Intervals without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.