--- title: "Connect Freshdesk to GeoNames - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Find Nearby Postal Codes\" in GeoNames." canonical: "https://apiant.ai/connect/freshdesk-to-geonames" --- # Connect Freshdesk to GeoNames When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Find Nearby Postal Codes** in [GeoNames](https://apiant.ai/connections/geonames). Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions GeoNames **42** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and GeoNames to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Freshdesk holds the addresses, postal codes and coordinates your customers give you, and GeoNames can turn those into place names, timezones, country details and nearby postal codes. Joining them means a ticket or contact record can carry the location context an agent needs before replying, without anyone opening a map or looking up a town by hand. Example flows ## What Freshdesk can start in GeoNames - When **New Company** in Freshdesk then **Find Nearby Postal Codes** in GeoNames - When **New Contact** in Freshdesk then **Geocode address** in GeoNames Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and GeoNames ## Triggers and actions 3 triggers ยท 63 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Address reverse geocoding** reverse geocode coordinates to a street address - Action **Contains** get places contained within a place - Action **Country code from coordinates** get the country code for coordinates - Action **Country subdivision** get the admin subdivision for coordinates - Action **Earthquakes** get recent earthquakes within a bounding box - Action **Elevation ASTER GDEM** get ASTER GDEM elevation for coordinates - Action **Elevation GTOPO30** get GTOPO30 elevation for coordinates - Action **Elevation SRTM1** get 30m SRTM1 elevation for coordinates - Action **Extended find nearby** rich reverse geocoding to multiple entity types - Action **Find Nearby Place Name** Return the closest populated place to a latitude/longitude coordinate, with distance. - Action **Find nearby POIs (OSM)** find OSM points of interest near coordinates - Action **Find Nearby Postal Codes** Return postal codes near a latitude/longitude coordinate within an optional radius. - Action **Find nearby streets (OSM)** find OSM streets near coordinates - Action **Find nearby streets (US)** find US streets near coordinates - Action **Find nearby toponym** find the nearest toponym to coordinates - Action **Find nearby Wikipedia** find Wikipedia articles near coordinates - Action **Find nearest address (US)** find the nearest US street address to coordinates - Action **Find nearest intersection (OSM)** find the nearest OSM intersection to coordinates - Action **Find nearest intersection (US)** find the nearest US street intersection to coordinates - Action **Geocode address** forward geocode a street address to coordinates - Action **Get Children** Return the administrative children (e.g. states of a country, counties of a state) for a GeoNames feature ID. - Action **Get Country Info** Return country information (capital, population, area, bounding box, currency, languages) for one or all countries. - Action **Get Elevation (SRTM3)** Return the SRTM3 elevation in meters for a latitude/longitude coordinate. - Action **Get Geo Details** Return full record details (name, coordinates, population, admin hierarchy, timezone) for a GeoNames feature ID. - Action **Get place by ID** get a place (toponym) by geonameId - Action **Lookup Location From Postal Code** Look up location information (place name, latitude, longitude, admin areas) for a given postal code and country. - Action **Lookup Timezone From Geo** Return the timezone, current local time, and GMT/DST offsets for a latitude/longitude coordinate. - Action **Nearby weather** get the nearest weather station observation to coordinates - Action **Neighbourhood** get the US neighbourhood for coordinates - Action **Neighbours** get neighbouring countries/places of a place - Action **Ocean** get the ocean/sea name for coordinates - Action **Place hierarchy** get the administrative hierarchy for a place - Action **Postal code country info** list countries with postal code coverage - Action **RSS to GeoRSS** geo-tag an RSS feed into GeoRSS - Action **Search Places** Full-text search of the GeoNames database for places by name or query string. - Action **Search Postal Codes** Search postal codes by code or place name, returning matching postal-code records with coordinates. - Action **Siblings** get sibling places of a place - Action **Street name lookup** autocomplete street names - Action **Weather by ICAO** get weather observation by airport ICAO code - Action **Weather in bounding box** get weather stations within a bounding box - Action **Wikipedia bounding box** get Wikipedia articles within a bounding box - Action **Wikipedia search** full-text search of geo-tagged Wikipedia articles ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **GeoNames** GeoNames geographical database: search places, postal code lookup, timezone, country info, nearby places...](https://apiant.ai/connections/geonames) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into GeoNames - [ **HubSpot to GeoNames** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-geonames) - [ **Salesforce to GeoNames** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-geonames) - [ **Slack to GeoNames** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-geonames) - [ **Mailchimp to GeoNames** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-geonames) - [ **Stripe to GeoNames** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-geonames) - [ **Shopify to GeoNames** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-geonames) Questions ## Freshdesk and GeoNames, answered ### ### Can a GeoNames lookup start the automation? No, GeoNames has no triggers, so every scenario starts in Freshdesk with a new ticket, a new contact or a new company. GeoNames is used for the lookups that follow, such as geocoding an address, finding the timezone for coordinates or returning country information. ### ### Can the result of a GeoNames lookup be written back into Freshdesk? Yes, the agent can add a private or public note to the ticket, reply to the ticket, or update the ticket, contact or company with what GeoNames returned. The agent tests every scenario, including tickets that arrive with no address or coordinates at all. ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in GeoNames when something happens in Freshdesk? Any of GeoNames's 42 actions, including Find Nearby Postal Codes, Geocode address, Get Country Info and Lookup Location From Postal Code. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from GeoNames to Freshdesk? GeoNames has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads GeoNames's API documentation and adds it. ### ### Do I have to build a connector for Freshdesk or GeoNames? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and GeoNames without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.