--- title: "Connect Freshdesk to Geckoboard - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"Append Dataset Data\" in Geckoboard." canonical: "https://apiant.ai/connect/freshdesk-to-geckoboard" --- # Connect Freshdesk to Geckoboard When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **Append Dataset Data** in [Geckoboard](https://apiant.ai/connections/geckoboard). Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Geckoboard **5** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Geckoboard to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Freshdesk holds the tickets, contacts and companies your support team works in, and Geckoboard shows numbers on a screen the whole team can see. Connecting them means ticket and contact activity in Freshdesk feeds the datasets behind your Geckoboard widgets, so the board reflects what support is actually handling. Example flows ## What Freshdesk can start in Geckoboard - When **New Company** in Freshdesk then **Append Dataset Data** in Geckoboard - When **New Contact** in Freshdesk then **Create or Update Dataset** in Geckoboard Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Geckoboard ## Triggers and actions 3 triggers ยท 26 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Append Dataset Data** Appends records to a dataset, keeping the most recent rows. - Action **Create or Update Dataset** Creates a new dataset or updates the schema of an existing one. - Action **Delete Dataset** Deletes a dataset and all of its data. - Action **Replace Dataset Data** Replaces all data in a dataset with the provided records. - Action **Verify API Key** Verifies the Geckoboard API key by hitting the root endpoint. Read-only. ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Geckoboard** Geckoboard is a dashboard tool for displaying KPIs and live business metrics on TV dashboards.](https://apiant.ai/connections/geckoboard) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Geckoboard - [ **HubSpot to Geckoboard** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-geckoboard) - [ **Salesforce to Geckoboard** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-geckoboard) - [ **Slack to Geckoboard** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-geckoboard) - [ **Mailchimp to Geckoboard** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-geckoboard) - [ **Shopify to Geckoboard** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-geckoboard) - [ **Pipedrive to Geckoboard** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-geckoboard) Questions ## Freshdesk and Geckoboard, answered ### ### Can a Geckoboard event start something in Freshdesk? No, Geckoboard has no triggers here, so everything starts in Freshdesk with a new ticket, contact or company. Geckoboard is on the receiving end, where the agent appends rows, replaces dataset data or sets up a dataset. ### ### Can the agent add ticket details that are not on the trigger itself? Yes, it can look up the contact, company, agent or ticket in Freshdesk first and include those fields in the Geckoboard record. It can also add a note or reply on the Freshdesk ticket once the dataset has been updated. ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Geckoboard when something happens in Freshdesk? Any of Geckoboard's 5 actions, including Append Dataset Data, Create or Update Dataset, Replace Dataset Data and Verify API Key. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Geckoboard to Freshdesk? Geckoboard has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Geckoboard's API documentation and adds it. ### ### Do I have to build a connector for Freshdesk or Geckoboard? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Geckoboard without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.