--- title: "Connect Freshdesk to Firecrawl - APIANT.ai" description: "When \"New Company\" fires in Freshdesk, your agent runs \"/Scrape Page\" in Firecrawl." canonical: "https://apiant.ai/connect/freshdesk-to-firecrawl" --- # Connect Freshdesk to Firecrawl When **New Company** fires in [Freshdesk](https://apiant.ai/connections/freshdesk), your agent runs **/Scrape Page** in [Firecrawl](https://apiant.ai/connections/firecrawl). Describe the whole flow and it is built, tested on every scenario and kept running. Freshdesk **3** triggers Freshdesk **21** actions Firecrawl **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Freshdesk and Firecrawl to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Freshdesk can start in Firecrawl - When **New Company** in Freshdesk then **/Scrape Page** in Firecrawl - When **New Contact** in Freshdesk then **/Crawl Website** in Firecrawl Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Freshdesk and Firecrawl ## Triggers and actions 3 triggers · 31 actions - Trigger **New Company** Triggers when a new company is created. - Trigger **New Contact** Triggers when a new contact is created. - Trigger **New Ticket** Triggers when a new ticket is created. - Action **Add Note to Ticket** Adds a private or public note to a ticket. - Action **Create Company** Creates a new company. - Action **Create Contact** Creates a new contact. - Action **Create Ticket** Creates a new ticket in Freshdesk. - Action **Delete Contact** Deletes a contact by ID. - Action **Delete Ticket** Deletes a ticket by ID. - Action **Get Agent** Retrieves an agent by ID. - Action **Get Company** Retrieves a company by ID. - Action **Get Contact** Retrieves a contact by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists all agents. - Action **List Companies** Lists companies. - Action **List Contacts** Lists contacts. - Action **List Ticket Conversations** Lists all conversations (replies and notes) on a ticket. - Action **List Tickets** Lists tickets, most recently updated first. - Action **Reply to Ticket** Adds a public reply to a ticket conversation. - Action **Search Contacts** Searches contacts using a Freshdesk query string. - Action **Search Tickets** Searches tickets using a Freshdesk query string. - Action **Update Company** Updates a company by ID. - Action **Update Contact** Updates a contact by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Cancel Agent** Cancel a running agent job by its ID - Action **/Crawl Website** Crawl a URL and return sub pages contents - Action **/Extract Data** Extract structured information - Action **Get Agent Status** Get the status and results of an agent job by its ID - Action **Get Data From /Crawl** Get the status and data from a crawl - Action **Get Data From /Extract** Get the status and data from Extract - Action **/Map Data** Input a website and get all the urls on the website - extremely fast - Action **Run Agent** Use AI to search, navigate, and gather data from websites using natural language prompts - Action **/Scrape Page** Scrape a URL and return its contents - Action **/Search Data** Search and optionally scrape search results ## Each app on its own - [ **Freshdesk** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connections/freshdesk) - [ **Firecrawl** FireCrawl API scrapes websites, extracts structured data using AI, and converts it to LLM-friendly format.](https://apiant.ai/connections/firecrawl) Reviews ## What our customers say ## More from Freshdesk - [ **Freshdesk to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshdesk-to-hubspot) - [ **Freshdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshdesk-to-salesforce) - [ **Freshdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshdesk-to-slack) - [ **Freshdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshdesk-to-mailchimp) - [ **Freshdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/freshdesk-to-stripe) - [ **Freshdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/freshdesk-to-shopify) ## More into Firecrawl - [ **QuickBooks Online to Firecrawl** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-firecrawl) - [ **Discord to Firecrawl** Discord is an all-in-one voice and text chat for gamers.](https://apiant.ai/connect/discord-to-firecrawl) - [ **Adafruit IO to Firecrawl** Adafruit IO is a cloud service used primarily for storing and retrieving data but does much more.](https://apiant.ai/connect/adafruit-io-to-firecrawl) - [ **EasyCSV to Firecrawl** EasyCSV enables your users or team members to import CSV files and Google Sheets into your app or any public...](https://apiant.ai/connect/easycsv-to-firecrawl) - [ **HubSpot to Firecrawl** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-firecrawl) - [ **Salesforce to Firecrawl** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-firecrawl) Questions ## Freshdesk and Firecrawl, answered ### ### What can start an automation from Freshdesk? Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Firecrawl when something happens in Freshdesk? Any of Firecrawl's 10 actions, including /Crawl Website, /Extract Data, Get Agent Status and Get Data From /Crawl. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Firecrawl to Freshdesk? Firecrawl has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Firecrawl's API documentation and adds it. ### ### Do I have to build a connector for Freshdesk or Firecrawl? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Freshdesk and Firecrawl without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.