Connect FreeScout and Zoho Sheet

Both apps 48FreeScout 28Zoho Sheet 20

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New or Updated Row (WorkDrive)

  Triggers when a new row is added or an existing row is modified in a specified worksheet.

• Trigger
  New Row (WorkDrive)

  Triggers when a new row is created in a specified worksheet.

• Trigger
  New Workbook

  Triggered when a new workbook is created in Zoho Sheet.

• Trigger
  Updated Column

  Fires when a cell inside the chosen column(s) of a Zoho Sheet worksheet is changed.

• Trigger
  Updated Column (WorkDrive)

  Triggers when the value of a particular column is set on both new and updated rows. The corresponding row data is returned along with this trigger.

• Action
  Create Row

  Adds one or more rows to a worksheet in a Zoho Sheet workbook, matching values to columns by the header row.

• Action
  Create Row (WorkDrive)

  Adds one or more rows to a worksheet in a Zoho Sheet workbook (including workbooks stored in Zoho WorkDrive), matching values to the table's header columns.

• Action
  Create Worksheet

  Adds a new worksheet (tab) to a Zoho Sheet workbook.

• Action
  Create Worksheet (WorkDrive)

  Creates a new worksheet in the specified workbook.

• Action
  Delete Row

  Deletes a particular row based on its index.

• Action
  Delete Row (WorkDrive)

  Deletes a particular row based on its index.

• Action
  List Worksheets

  Lists the worksheets (tabs) in a workbook via worksheet.list.

• Action
  Search and Delete Row

  Deletes the row(s) in a Zoho Sheet worksheet that match a search criteria, removing them so the rows below move up.

• Action
  Search and Delete Row (WorkDrive)

  Finds the rows in a worksheet of a WorkDrive-stored Zoho Sheet workbook that match a search criteria and deletes them.

• Action
  Search and Update Row

  Searches and then updates a row based on some criteria.

• Action
  Search and Update Row (WorkDrive)

  Finds the rows in a Zoho Sheet worksheet (stored in WorkDrive) that match a criteria and updates them with new column values.

• Action
  Search Row

  Returns the rows of a Zoho Sheet worksheet that match the specified criteria.

• Action
  Search Row - Workdrive Users

  Returns the rows of a Zoho Sheet worksheet (stored in WorkDrive) that match the specified criteria.

• Action
  Update Row

  Updates one row of a Zoho Sheet worksheet, identified by its row number, with new values keyed by column header.

• Action
  Update Row (WorkDrive)

  Updates one row of a worksheet in a Zoho Sheet workbook stored in WorkDrive, identified by its row number, with new values keyed by column header.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.