Connect FreeScout and Zeeg

Both apps 58FreeScout 28Zeeg 30

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New routing form submission

  Triggers when someone submits a Zeeg routing form.

• Action
  Add CRM company

  Creates a company in your Zeeg CRM.

• Action
  Add CRM person

  Creates a new person record in the Zeeg CRM with first/last name, optional linked company by UUID, and social profile URLs.

• Action
  Add note

  Attaches an internal note to a scheduled event. Notes are visible only to event hosts and workspace members with access to the event, never to invitees.

• Action
  Add scheduled event

  Books a new event on a Zeeg scheduling page for an invitee. Requires an active paid Zeeg subscription.

• Action
  Cancel scheduled event

  Cancel a specific scheduled event in Zeeg, optionally with a reason.

• Action
  Delete CRM company

  Deletes a company from your Zeeg CRM.

• Action
  Delete CRM person

  Permanently deletes a CRM person in Zeeg, along with their notes, activity logs and relationships.

• Action
  Delete time off

  Deletes a time-off period.

• Action
  Get available time slots

  Returns the available booking time slots of a Zeeg scheduling page for a date range. Requires an active paid Zeeg subscription and a token with the timetable or admin:full scope.

• Action
  Get CRM company

  Returns one company from your Zeeg CRM.

• Action
  Get CRM person

  Retrieves a single CRM person record by ID, including social links, linked company, and custom attributes.

• Action
  Get current user

  Returns the email address of the Zeeg user whose API token the connection uses.

• Action
  Get default availability schedule

  Returns the default availability schedule (weekly hours, special hours, upcoming time off and optionally linked scheduling pages) for a Zeeg user.

• Action
  Get scheduled event

  Fetches full details of a single scheduled event by UUID, including invitees, hosts, location, status, and custom answers.

• Action
  Get scheduling page

  Returns the full details of one Zeeg scheduling page (event type).

• Action
  Handover scheduled event

  Hands a Round Robin scheduled event over to another host on the scheduling page without changing the meeting links.

• Action
  List availability schedules

  Lists the availability schedules of a Zeeg user, identified by email.

• Action
  List CRM companies

  Returns the companies in your Zeeg CRM, optionally filtered by a search term.

• Action
  List CRM people

  Returns all CRM people in your Zeeg workspace.

• Action
  List organization users

  Returns the users in your Zeeg workspace.

• Action
  List scheduled events

  Lists scheduled events (bookings) in Zeeg, optionally filtered by status, date range, host, team, invitee or keyword.

• Action
  List scheduling pages

  Returns the scheduling pages you host, or those of a specific organization member when a user filter is given.

• Action
  List teams

  Returns the teams in your Zeeg workspace.

• Action
  List time off

  Returns a user's vacations and out-of-office periods.

• Action
  Reschedule scheduled event

  Moves a Zeeg booking to a new date and time. Zeeg creates a new booking with a new event UUID; the returned UUID identifies the live booking.

• Action
  Update CRM company

  Updates the details of a company in your Zeeg CRM.

• Action
  Update CRM person

  Updates an existing Zeeg CRM person. Only the fields you fill in are changed; blank fields keep their current values.

• Action
  Update default availability schedule

  Updates the weekly hours, date-specific hours or timezone of a Zeeg user's default availability schedule. Fields left blank keep their current values.

• Action
  Update scheduling page

  Toggles a scheduling page between active and inactive: an active page is deactivated and an inactive page is activated. Zeeg's API offers no other way to update a scheduling page.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.