Connect FreeScout and Whippy

Both apps 52FreeScout 28Whippy 24

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  Channels

  Triggers when a new channel is added to your Whippy organization.

• Trigger
  List Agents

  Triggers when a new AI agent is added to your Whippy organization.

• Trigger
  List Calls

  Triggers when a new call is logged in Whippy.

• Trigger
  List Users

  Triggers when a new user is added to your Whippy organization.

• Action
  Add Contacts to a Sequence

  Adds contacts to a Whippy sequence, creating any contact that does not exist yet.

• Action
  Create a Contact

  Creates a new contact in Whippy from a phone number, with optional name, email and opt-in preferences.

• Action
  Delete a Contact

  Deletes a contact from Whippy by its ID.

• Action
  Get Agent by ID

  Returns one Whippy AI agent by its ID, including its current version and settings.

• Action
  Get All Campaigns

  Returns the campaigns in your Whippy organization, optionally filtered by title.

• Action
  Get All Channels

  Returns the channels (phone numbers, email addresses and other locations) in your Whippy organization.

• Action
  Get All Contacts

  Returns the contacts in your Whippy organization, optionally filtered by name, email or phone.

• Action
  Get All Sequences

  Returns the sequences in your Whippy organization, optionally filtered by title.

• Action
  Get All Sequence Steps

  Returns all the steps of a Whippy sequence, including each step's message and delivery stats.

• Action
  Get Call by ID

  Returns one Whippy call by its ID, including its recording and transcript links.

• Action
  Get Campaign by ID

  Returns one Whippy campaign by its ID.

• Action
  Get Campaign Contacts

  Returns the contacts a Whippy campaign was sent to, with optional filters for delivery, responses, unsubscribes and link clicks.

• Action
  Get Contact by ID

  Returns one Whippy contact by its ID.

• Action
  Get Contacts in a Sequence

  Returns the contacts enrolled in a Whippy sequence, with optional filters for status, step, responses, unsubscribes and link clicks.

• Action
  Get Sequence by ID

  Returns one Whippy sequence by its ID.

• Action
  List Agents

  Returns the AI agents in your Whippy organization, optionally filtered by name.

• Action
  List Calls

  Returns calls in your Whippy organization, optionally limited to a date range.

• Action
  List Users

  Returns the users in your Whippy organization, optionally filtered by name, email, phone, role or state.

• Action
  Send an SMS

  Sends an SMS text message from one of your Whippy channels to a phone number.

• Action
  Update a Contact

  Updates an existing Whippy contact's details such as name, email, phone or opt-in preferences.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.