Connect FreeScout and VideoDB

Both apps 50FreeScout 28VideoDB 22

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New Video Uploaded & Indexed

  Triggered when a new video is uploaded to a VideoDB collection.

• Action
  Add Collection

  Creates a new VideoDB collection to organize videos and scope search.

• Action
  Add Overlay / Watermark

  Places an image (logo or watermark) over a VideoDB video at a chosen time and position, and returns a stream URL for the result.

• Action
  Ask Video (Q&A)

  Get the Q&A for a video.

• Action
  Auto-Chapter Video

  Splits a video into scenes (chapters) using shot detection or fixed time segments. The job runs in the background; the result is available at the returned output URL.

• Action
  Auto-Dub Video

  Starts an AI dubbing job that replaces a video's soundtrack with a version in another language, preserving the speaker's voice characteristics.

• Action
  Check Job Status

  Checks the progress of a long-running VideoDB job (dubbing, generation, transcoding, indexing) and returns its status and, once finished, its result.

• Action
  Create Highlight Clip

  Starts an AI clip-generation job on an indexed video from a natural-language prompt describing the moments to include.

• Action
  Delete Video

  Permanently delete a video and all its metadata, transcripts and indexes from VideoDB.

• Action
  Find Video Moment

  Searches one indexed video for the moments matching a spoken-word or visual query, returning each match's start and end time, text and score.

• Action
  Generate Image

  Generates an image from a text prompt using VideoDB's AI generation. Generation runs asynchronously; the result returns a job id and an address to check for the finished image.

• Action
  Generate Subtitles

  Generates subtitles for a video using VideoDB service.

• Action
  Generate Video

  Starts an AI video generation job from a text prompt and saves the result to a collection.

• Action
  Generate Voice-Over

  Converts text into AI-generated speech (a voice-over audio asset) in a VideoDB collection. Generation runs as a job; check its result with Check Job Status or a callback URL.

• Action
  Get Collection

  Retrieve the details of one VideoDB collection by its id.

• Action
  Get Meeting Assets

  Get a meeting recording's status and recorded video URL.

• Action
  Get Transcript

  Get the transcript of a video.

• Action
  Get Video Metadata

  Get metadata for a video.

• Action
  List Collections

  Retrieve all collections in your VideoDB account, including the default collection.

• Action
  List Videos

  Lists the videos in a VideoDB collection.

• Action
  Summarize Video

  Asks VideoDB's AI to summarize a video using your own instructions. Summarization usually runs as a background job: use Check Job Status with the returned job id to fetch the finished summary.

• Action
  Upload & Index Video

  Uploads a video from a URL into a VideoDB collection, waits for the upload to finish, then starts indexing it (spoken words by default) and returns the indexing job.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.