Connect FreeScout and Vacation Tracker

Both apps 48FreeScout 28Vacation Tracker 20

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  Leave Cancelled

  Triggers when a leave is cancelled in Vacation Tracker.

• Trigger
  Leave Deleted

  Triggers when a leave is deleted in Vacation Tracker.

• Trigger
  Leave Request Approved

  Triggers when a leave is approved in Vacation Tracker.

• Trigger
  Leave Request Denied

  Triggers when an approver or admin denies a leave request.

• Trigger
  Leave Updated

  Triggers when an open or approved leave is changed, for example its dates, leave type or reason.

• Trigger
  New Leave Added

  Triggers when an approved leave is added for a user, or when a leave request is approved automatically.

• Trigger
  New Leave Request Created

  Triggers when a user requests a leave that needs approval.

• Action
  Add leave

  Creates a leave in Vacation Tracker: a leave request for the acting user, or an already approved leave for a user you manage.

• Action
  Cancel leave

  Cancels an open or approved leave.

• Action
  Delete leave

  Deletes a leave of a user the API key's owner manages and returns the deleted leave.

• Action
  Get department

  Returns a single department with its ID, name, default flag and creation time.

• Action
  Get leave

  Returns a single leave by its ID, including its dates, status, user and leave type.

• Action
  Get location

  Returns a single location with its name, time zone, default flag and creation time.

• Action
  Get user

  Returns a single Vacation Tracker user with their name, email, location, department, status and labels.

• Action
  List departments

  Returns every department in your Vacation Tracker company, with each department's ID, name, default flag and creation time.

• Action
  List leaves

  Returns the leaves that overlap a date range, optionally filtered by status.

• Action
  List leave types

  Returns all of the company's leave types, active and inactive, with their IDs, names and colors.

• Action
  List locations

  Returns every location in your Vacation Tracker company that the API key can see, with each location's name, time zone and default flag.

• Action
  List users

  Returns the users in your Vacation Tracker company, optionally filtered by status, location, department or label.

• Action
  Update leave

  Changes the dates, times, leave type, reason or substitute approver of an open or approved leave. Fields left blank keep their current value.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.