Connect FreeScout and TRAFFIT

Both apps 54FreeScout 28TRAFFIT 26

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  Candidate Added

  Triggers when a new candidate is added in Traffit.

• Trigger
  Candidate Moved to Stage

  Triggers when a candidate is moved to another stage of a job in Traffit.

• Trigger
  CRM Contact Person Added

  Triggers when a new CRM contact person is added in Traffit.

• Trigger
  CRM Contact Person Updated

  Triggers when a CRM contact person is updated in Traffit.

• Trigger
  New Candidate in a Job

  Triggers when a new candidate appears in a job in Traffit.

• Trigger
  New Job Created

  Triggers when a new job is created in Traffit.

• Action
  Add Candidate Note

  Adds a note to a candidate in Traffit.

• Action
  Add Candidate to a Job

  Adds a candidate to a job (recruitment) in Traffit.

• Action
  Add job

  Creates a new job (recruitment) in Traffit for a client.

• Action
  Add tags to candidate

  Adds one or more existing tags to a candidate in Traffit.

• Action
  Create Candidate

  Creates a new candidate in Traffit.

• Action
  Create CRM Contact Person

  Creates a new CRM contact person in Traffit.

• Action
  Find Candidate

  Finds candidates in Traffit by email or last name.

• Action
  Find Client

  Returns a client company in Traffit by its ID.

• Action
  Get candidate

  Returns a single candidate by ID or GUID, including their custom fields.

• Action
  Get client

  Returns a single client (company) by its ID, including its custom fields.

• Action
  Get job

  Returns a single job (recruitment) by its ID, including its client, responsible people and custom fields.

• Action
  List clients

  Returns the clients (companies) in your Traffit account, optionally filtered and sorted.

• Action
  List job states

  Returns the workflow stages (states) of a job, such as New, Video call or Offer, with their ids and order.

• Action
  List users

  Returns the users (recruiters and team members) in your Traffit account.

• Action
  Move candidate to job state

  Moves a candidate in a job to a specific stage of that job's workflow.

• Action
  Reject candidate in job

  Rejects a candidate in a job, moving them to the chosen rejection stage.

• Action
  Update candidate

  Updates selected fields on an existing candidate in Traffit; blank fields are left unchanged.

• Action
  Update client

  Updates selected fields on an existing client (company) in Traffit. Fields left blank are not changed.

• Action
  Update CRM Contact Person

  Updates the fields you supply on an existing CRM contact person in Traffit.

• Action
  Update job

  Updates selected fields on an existing job (recruitment) in Traffit, such as its title, client or workflow.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.