Connect FreeScout and Specter

Both apps 54FreeScout 28Specter 26

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New Acquisition

  Triggers when Specter records a new acquisition.

• Trigger
  New Funding Round

  Triggers when Specter records a new funding round at any company.

• Trigger
  New IPO

  Triggers when Specter records a new IPO.

• Trigger
  New Strategic Intelligence

  Triggers when Specter detects a new investor-interest signal (strategic intelligence) about a company or person.

• Trigger
  New Strategic Intelligence in Saved Search

  Triggers when an investor-interest saved search in Specter gets new results.

• Trigger
  New Talent Signal

  Triggers when Specter detects a new talent signal, such as a founder going into stealth or an executive changing roles.

• Trigger
  New Talent Signal in Saved Search

  Triggers when a talent saved search in Specter gets new results.

• Action
  AI Search

  Searches Specter with a plain-English query and returns matching records.

• Action
  Create Company List

  Creates a new company list and returns its ID.

• Action
  Delete Company List

  Permanently deletes a company list.

• Action
  Enrich Company

  Looks up a company by its domain or website and returns Specter's full company record.

• Action
  Enrich Investor

  Looks up investors by website and/or name and returns matching Specter investor records.

• Action
  Enrich Person

  Looks up a person by LinkedIn URL and returns their Specter professional profile.

• Action
  Enrich Person by Email

  Resolves an email address to the most probable person and returns their Specter profile.

• Action
  Get Company

  Returns the full Specter record for one company by its Specter company ID.

• Action
  Get Company Employees

  Returns the founders and employees Specter has on file for a company.

• Action
  Get Company Funding Rounds

  Returns a company's funding rounds, newest first, with participating investors.

• Action
  Get Credit Balance

  Returns your team's Specter API credit limit, usage and remaining balance.

• Action
  Get Funding Round

  Returns one funding round by its Specter ID, with the company and investors.

• Action
  Get Investor

  Returns the full Specter investor record by investor ID.

• Action
  Get Person

  Returns the full professional profile of a person by Specter person ID.

• Action
  Get Person Email

  Returns a contactable email address for a person.

• Action
  List Company Lists

  Returns the company lists your API key can reach.

• Action
  List Saved Searches

  Returns the saved searches your API key can reach, with their new and total result counts.

• Action
  Search Entities by Name

  Fuzzy-matches a name across Specter companies, people and investors.

• Action
  Update Company List

  Adds and/or removes companies in an existing company list.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.