Connect FreeScout and Motion

Both apps 49FreeScout 28Motion 21

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New Comment

  Triggered when a new comment is added to the selected task.

• Trigger
  New or Updated Task

  Triggers when a task is created or updated in Motion.

• Trigger
  New Project

  Triggered when a new project is created in a Motion workspace.

• Trigger
  New Task

  Triggered when a new task is created in Motion. Can be limited to a workspace, project, assignee, label, name or status.

• Action
  Create Comment

  Creates a new comment on a Motion task and returns the created comment.

• Action
  Create Project

  Creates a new project in a Motion workspace, optionally from a project template, and returns the created project.

• Action
  Create Recurring Task

  Creates a recurring task in a Motion workspace, assigned to a person and repeating on the frequency you choose. Returns the new recurring task.

• Action
  Create Task

  Creates a task in a Motion workspace, optionally with a due date, assignee, project, labels and auto-scheduling. Returns the new task.

• Action
  Delete Recurring Task

  Deletes a recurring task in Motion by its ID.

• Action
  Delete Task

  Deletes a Motion task by its ID.

• Action
  Find Task

  Returns the tasks whose name contains the specified text, optionally narrowed by workspace, project, assignee, label or status.

• Action
  Get Project

  Returns a single Motion project by its ID, including its status, timestamps and custom field values. An error occurs if the project is not found.

• Action
  Get Task

  Returns a Motion task by its ID, including its schedule, assignees, project, workspace and custom field values. An error occurs if the task is not found.

• Action
  List Comments

  Returns all comments on a Motion task, including each comment's content, creation time and creator.

• Action
  List Projects

  Returns all projects in a Motion workspace, including each project's status and custom field values.

• Action
  List Recurring Tasks

  Returns all recurring tasks in a Motion workspace, including each task's assignee, project, status, priority and labels.

• Action
  List Tasks

  Returns the tasks in Motion, across every page of results, optionally narrowed by workspace, project, assignee, label, name or status.

• Action
  Move Task

  Moves a task to a different workspace, optionally assigning it to a user there, and returns the updated task.

• Action
  Set Project Custom Field Value

  Sets the value of an existing custom field on a project and returns the value that was saved.

• Action
  Unassign Task

  Removes the assignee from a Motion task, leaving the task unassigned.

• Action
  Update Task

  Updates an existing Motion task by ID and returns the updated task, including its title, schedule, status, priority, labels and assignee.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.