Connect FreeScout and Mattermost

Both apps 56FreeScout 28Mattermost 28

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New Channel

  Triggers when a new public channel is created in a Mattermost team.

• Trigger
  New user

  Triggers when a new user joins the selected Mattermost team.

• Action
  Add direct channel

  Creates (or returns the existing) direct message channel between two users.

• Action
  Add Reaction

  Adds an emoji reaction to a Mattermost post.

• Action
  Add user

  Creates a new user account on the Mattermost server and returns the created user.

• Action
  Add User to Channel

  Adds a user to a Mattermost channel.

• Action
  Add user to team

  Adds a user to a team, making them a team member.

• Action
  Create Channel

  Creates a public or private channel in a Mattermost team.

• Action
  Delete channel

  Deletes (archives) a Mattermost channel, or permanently deletes it when requested.

• Action
  Delete Post

  Deletes a Mattermost post.

• Action
  Delete reaction

  Removes a user's emoji reaction from a post.

• Action
  Find channels by name

  Searches a team's public channels (and channels you belong to) whose name or display name matches a search term, and returns the matching channels.

• Action
  Find posts by terms

  Searches the posts in a team for the given search terms and returns the matching posts.

• Action
  Find User by Email

  Finds a Mattermost user by email address.

• Action
  Find user by username

  Finds a Mattermost user by their username and returns the user's profile.

• Action
  Get channel

  Returns a Mattermost channel's details (name, display name, team, type, purpose and header) by its channel ID.

• Action
  Get Post

  Returns a single Mattermost post by its ID.

• Action
  Get team

  Returns a Mattermost team by its ID.

• Action
  Get user

  Returns a Mattermost user's profile by their user ID.

• Action
  List channels

  Returns the public channels on a Mattermost team.

• Action
  List posts

  Returns the most recent posts in a Mattermost channel, newest first, optionally limited to posts changed since a time or before/after a given post.

• Action
  List Teams

  Returns the Mattermost teams you belong to.

• Action
  List users

  Returns users on the Mattermost server, optionally limited to a team, channel or group, or filtered by role and active status.

• Action
  Pin post

  Pins a post to the channel it was posted in.

• Action
  Post Message

  Posts a new message to a Mattermost channel, optionally as a reply in a thread.

• Action
  Remove user from channel

  Removes a user from a channel.

• Action
  Update channel

  Updates a channel's name, display name, purpose, header or other settings. Only the fields you fill in are changed.

• Action
  Update Post

  Changes the text of an existing Mattermost post.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.