Connect FreeScout and Lettr

Both apps 55FreeScout 28Lettr 27

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

• Trigger
  New email event

  Triggers instantly when Lettr reports an email event, such as a delivery, bounce, open, click, spam complaint or unsubscribe.

• Action
  Add audience list

  Creates a new audience list in Lettr with the given name and returns the created list.

• Action
  Add contact

  Adds a new contact to your Lettr audience, optionally placing it on a list, setting custom properties, and sending a double opt-in confirmation email.

• Action
  Add contact to list

  Adds an existing contact to one of your audience lists. Succeeds whether the contact was newly added or was already on the list.

• Action
  Add template

  Creates a new email template in Lettr from HTML or Topol editor JSON content, and publishes its first version with the merge tags found in the content.

• Action
  Create campaign

  Creates a draft email campaign in Lettr with its subject, sender, content and audience, ready to send or schedule.

• Action
  Create webhook

  Creates a Lettr webhook that sends email delivery and engagement events to a URL.

• Action
  Delete contact

  Permanently deletes a contact from your Lettr audience.

• Action
  Delete webhook

  Deletes a Lettr webhook so it stops sending events.

• Action
  Get campaign

  Returns one Lettr campaign with its settings, audience, status and delivery stats.

• Action
  Get contact

  Returns a single audience contact, including its subscription status, custom properties, lists and topics.

• Action
  Get email

  Returns a sent email's details — sender, subject, recipients, delivery state — and all of its delivery, bounce, open and click events.

• Action
  Get template

  Returns a single email template by its slug, including its HTML, editor content, purpose, status and version details.

• Action
  Get webhook

  Gets one Lettr webhook by ID: its name, URL, event types, whether it is enabled and its last delivery status.

• Action
  List audience lists

  Returns all audience lists in your Lettr team, with each list's name and contact count.

• Action
  List campaigns

  Returns the email campaigns in your Lettr account, optionally only those with a given status.

• Action
  List contacts

  Returns the contacts in your Lettr audience, optionally narrowed by a search term, subscription status, list or segment.

• Action
  List domains

  Returns every sending domain registered in your Lettr account, with its approval status, whether it can send, and its DNS verification state.

• Action
  List emails

  Returns emails sent from your Lettr account in the last few days, optionally filtered by recipient address and date range.

• Action
  List templates

  Returns the email templates in a Lettr project, optionally limited to one folder or to transactional or campaign templates.

• Action
  Schedule campaign

  Schedules a Lettr campaign to send at a future time, or moves an already scheduled campaign to a new time.

• Action
  Schedule email

  Schedules a transactional email for delivery at a future time (at least 5 minutes ahead and within 30 days), using your own content or a saved template.

• Action
  Send campaign

  Sends a draft Lettr campaign to its audience right away. The campaign needs a subject, a sender on a verified domain, and content.

• Action
  Send Email

  Sends a transactional email through Lettr to one or more recipients, using your own HTML/text content or a saved template.

• Action
  Send Email Template

  Sends an email using one of your saved Lettr templates, filling its merge variables with the values you provide. Returns the send's request ID and how many recipients were accepted.

• Action
  Unschedule campaign

  Cancels a scheduled Lettr campaign send and returns the campaign to draft.

• Action
  Update contact

  Updates an existing contact in your Lettr audience, changing its email address, subscription status or custom properties. Fields left blank are not changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.