Integration
Connect FreeScout to Crisp
When Conversation Created fires in FreeScout, your agent runs Create Conversation in Crisp. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want FreeScout and Crisp to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What FreeScout can start in Crisp
When Conversation Created in FreeScout
then Create Conversation in Crisp
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with FreeScout and Crisp
Triggers and actions 3 triggers · 43 actions
- Conversation Created
Triggers when a new conversation is created in FreeScout.
- New Customer
Triggers when a new customer is created in FreeScout.
- New or Updated Conversation
Triggers when a FreeScout conversation is created or updated.
- Create Customer
Creates a FreeScout customer. If a customer with the email already exists, none is created.
- Create Thread
Adds a customer reply, agent reply or internal note to a FreeScout conversation.
- Create Timelog
Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).
- Create User
Creates a regular FreeScout user (no invitation email; no mailbox access by default).
- Delete Conversation
Deletes a FreeScout conversation permanently.
- Delete User
Deletes a FreeScout user.
- Get Conversation
Returns one FreeScout conversation by ID, with its threads and tags.
- Get Current User
Returns the FreeScout user who owns the API key (works only with a per-user API key).
- Get Customer
Returns one FreeScout customer by ID, with their name, company, emails and phones.
- Get Report
Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.
- Get User
Returns one FreeScout user by ID.
- List Conversations
Returns FreeScout conversations matching the filters you give, newest first.
- List Conversation Timelogs
Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).
- List Customers
Returns FreeScout customers matching the filters you give, such as email or name.
- List Mailbox Custom Fields
Returns the custom fields defined for a FreeScout mailbox.
- List Mailboxes
Returns the FreeScout mailboxes, optionally only those a given user can access.
- List Mailbox Folders
Returns the folders of a FreeScout mailbox with their conversation counts.
- List Tags
Returns FreeScout tags, optionally only the tags on one conversation.
- List Timelogs
Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.
- List Users
Returns FreeScout users, optionally looked up by email.
- Update Conversation
Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.
- Update Conversation Custom Fields
Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.
- Update Conversation Tags
Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.
- Update Customer
Updates a FreeScout customer's name, contact details, company or notes.
- Update Customer Fields
Sets one customer field value on a FreeScout customer (Customer Fields module).
- Add a User Event
Adds an event (such as "Added item to basket") to a Crisp contact's timeline.
- Add Segments to Conversation
Adds one or more segments (tags) to a Crisp conversation, keeping the segments it already has.
- Assign conversation
Assigns a Crisp conversation to a chosen operator so it is routed to that person.
- Change Conversation State
Changes a Crisp conversation's state to resolved, unresolved or pending.
- Create Conversation
Creates a new, empty conversation in your Crisp website and returns its session ID. It appears in the inbox once a user message is sent.
- Create/Update Contact
Creates a Crisp contact (people profile) for the given email, or updates the existing contact with that email.
- Delete conversation
Permanently removes a conversation from your Crisp website, identified by its session ID.
- Delete people profile
Removes a people profile (contact) from your Crisp website, identified by its people ID or email address.
- Get people profile
Returns a Crisp contact profile, looked up by its people ID or email address.
- List conversations
Returns one page of up to 50 conversations in your Crisp inbox, optionally narrowed by search text, inbox, assignee, status or date.
- List messages in conversation
Returns the messages in a Crisp conversation, with optional filters to read messages before, after or around a point in time.
- List operators
Returns every operator who is a member of the Crisp website, with each operator's name, email, role and availability details.
- Mark messages as read in conversation
Marks messages in a Crisp conversation as read, either specific messages or all of them.
- Search for a Profile
Searches the website's contact profiles by text (name, email and more) and returns the matching profiles.
- Search for Conversation
Searches conversations in your Crisp website by text, segment or filter and returns the matching conversations.
- Send Note Message
Posts a private internal note into an existing Crisp conversation, visible only to operators.
- Send Operator Text Message
Sends a text message from an operator in an existing Crisp conversation.
- Update conversation metas
Updates a conversation's visitor details, subject, segments and custom data. Returns Crisp's result message.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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More into Crisp
Questions
FreeScout and Crisp, answered
What can start an automation from FreeScout?
Any of FreeScout's 3 triggers in the catalog, including Conversation Created, New Customer and New or Updated Conversation. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Crisp when something happens in FreeScout?
Any of Crisp's 18 actions, including Create Conversation, Create/Update Contact, Send Note Message and Send Operator Text Message. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Crisp to FreeScout?
Crisp has no triggers in the catalog today, so automations start in FreeScout. If you need the other direction, ask: your agent reads Crisp's API documentation and adds it.
Do I have to build a connector for FreeScout or Crisp?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use FreeScout and Crisp without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.