--- title: "Connect FormHug and Gorgias - APIANT.ai" description: "When \"New Or Updated Submission\" fires in FormHug, your agent runs \"Add customer\" in Gorgias, or \"New ticket\" in Gorgias to \"Get current user\" in FormHug." canonical: "https://apiant.ai/connect/formhug-to-gorgias" --- # Connect FormHug and Gorgias When **New Or Updated Submission** fires in [FormHug](https://apiant.ai/connections/formhug), your agent runs **Add customer** in [Gorgias](https://apiant.ai/connections/gorgias), or **New ticket** in Gorgias to **Get current user** in FormHug. Describe the whole flow and it is built, tested on every scenario and kept running. FormHug **1** trigger FormHug **11** actions Gorgias **2** triggers Gorgias **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want FormHug and Gorgias to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What FormHug and Gorgias can do together ### From FormHug to Gorgias - When **New Or Updated Submission** in FormHug then **Add customer** in Gorgias - When **New Or Updated Submission** in FormHug then **Add tag to ticket** in Gorgias ### From Gorgias to FormHug - When **New ticket** in Gorgias then **Get current user** in FormHug - When **New ticket message** in Gorgias then **Add entry** in FormHug Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with FormHug and Gorgias ## Triggers and actions 3 triggers · 24 actions - Trigger **New Or Updated Submission** Triggers when a submission is created or edited on the chosen form. - Action **Add entry** Creates a new entry (submission) on one of your FormHug forms. - Action **Add folder** Creates a new folder for organizing forms, at the root or inside an existing folder. - Action **Add form** Creates a new FormHug form, optionally with initial questions, locale, timezone, folder and header theme. - Action **Get current user** Returns the FormHug user associated with the connected account, including their billing account and current subscription plan. - Action **Get entry** Returns one submitted entry of a form, including every answer keyed by the form field's API code. - Action **Get form** Returns a form's details, including its name, settings, folder and the full list of its fields. - Action **List entries** Returns the entries (submissions) of one of your forms, optionally filtered and sorted. - Action **List folders** Returns all folders owned by the connected FormHug user, newest first. - Action **List forms** Returns the forms you created or that were shared with you, optionally filtered by name or folder. - Action **Update entry** Updates an existing entry on a form. Only the fields you supply change; all other answers stay as they are. - Action **Update form** Updates a form's name, description, locale, timezone, layout or question list. Only the values you provide are changed. - Trigger **New ticket** Fires when a new ticket is created in Gorgias. - Trigger **New ticket message** Fires when a new message is added to a ticket. - Action **Add customer** Create a new customer profile. - Action **Add tag to ticket** Apply a tag to a ticket. - Action **Create Ticket** Creates a ticket - Action **Create Ticket Message** Creates a Ticket Message in an existing ticket - Action **Delete ticket** Delete a ticket by id. - Action **Find customers by email** Search/list customers, filterable by email and other criteria. - Action **Get customer** Retrieve a single customer by id. - Action **Get ticket** Retrieve a single ticket by id. - Action **Get Ticket Message** Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it. - Action **List ticket messages** List messages belonging to a ticket. - Action **List tickets** List tickets with optional filters (status, customer, tags). - Action **Update customer** Update fields on an existing customer record. - Action **Update ticket** Update fields on an existing ticket (status, priority, assignee, tags). ## Each app on its own - [ **FormHug** FormHug is an AI-powered form builder for registrations, surveys, quizzes, assessments, bookings, and...](https://apiant.ai/connections/formhug) - [ **Gorgias** Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.](https://apiant.ai/connections/gorgias) Reviews ## What our customers say ## More from FormHug - [ **FormHug to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/formhug-to-hubspot) - [ **FormHug to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/formhug-to-salesforce) - [ **FormHug to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/formhug-to-slack) - [ **FormHug to Google Sheets** Google Sheets](https://apiant.ai/connect/formhug-to-google-sheets) - [ **FormHug to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/formhug-to-gmail) - [ **FormHug to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/formhug-to-google-calendar) ## More into Gorgias - [ **Google Sheets to Gorgias** Google Sheets](https://apiant.ai/connect/google-sheets-to-gorgias) - [ **Gmail to Gorgias** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-gorgias) - [ **Google Calendar to Gorgias** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-gorgias) - [ **Google Drive to Gorgias** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-gorgias) - [ **Airtable to Gorgias** Organize anything with Airtable, a modern database created for everyone.](https://apiant.ai/connect/airtable-to-gorgias) - [ **Asana to Gorgias** Asana is a collaborative information manager for workspace.](https://apiant.ai/connect/asana-to-gorgias) Questions ## FormHug and Gorgias, answered ### ### What can start an automation from FormHug? Any of FormHug's 1 trigger in the catalog, including New Or Updated Submission. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Gorgias when something happens in FormHug? Any of Gorgias's 13 actions, including Create Ticket, Create Ticket Message, Update customer and Update ticket. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Gorgias to FormHug? Yes. When something happens in Gorgias, your agent can act in FormHug too. This page covers both directions: Gorgias's triggers and FormHug's actions are listed here as well. ### ### Do I have to build a connector for FormHug or Gorgias? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use FormHug and Gorgias without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.