Connect Fluent Support and Speak Ai

Both apps 36Fluent Support 12Speak Ai 24

• Trigger
  New Customer

  Triggers when a new customer is added in Fluent Support.

• Trigger
  New Ticket

  Triggers when a new support ticket is created in Fluent Support.

• Action
  Add Tag to Ticket

  Adds an existing tag to a Fluent Support ticket.

• Action
  Close Ticket

  Closes a Fluent Support ticket.

• Action
  Create Customer

  Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

• Action
  Create Ticket

  Creates a new support ticket in Fluent Support for an existing customer.

• Action
  Get Ticket

  Returns a Fluent Support ticket with its customer, responses and details.

• Action
  List Customers

  Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

• Action
  List Tickets

  Returns support tickets from Fluent Support, optionally matching a search term.

• Action
  Reopen Ticket

  Reopens a closed Fluent Support ticket.

• Action
  Reply to Ticket

  Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

• Action
  Update Ticket

  Updates one property of a ticket — its priority, customer priority, assigned agent or product.

• Trigger
  New Magic Prompts Response

  Fires when Speak AI finishes answering an AI Chat (Magic Prompt) and delivers the final answer.

• Action
  Add Automation

  Create a new Speak AI automation.

• Action
  Add Field

  Creates a new custom field in your Speak AI account.

• Action
  Add Folder

  Create a new folder to organize media, text notes, and recordings.

• Action
  Ask AI Chat

  Ask a question about one or more media items or a folder and get the AI chat answer back.

• Action
  Delete Automation

  Delete an automation.

• Action
  Delete Folder

  Delete a folder.

• Action
  Delete Media

  Delete a media file from Speak AI.

• Action
  Delete Text Note

  Delete a text note.

• Action
  Get Media Insights

  Loads the analysis results (transcript, keywords, topics, sentiment, named entities, summary) for a Speak AI audio or video file.

• Action
  Get Media Status

  Gets the processing status and basic details of a Speak AI audio or video file.

• Action
  Get Media Transcript

  Get the transcript of a media file.

• Action
  Get Text Note Insight

  Gets the analysis insights (keywords, entities, intents, sentiment) for a Speak AI text note.

• Action
  List Automations

  List the automations (trigger + action workflows) configured in Speak AI.

• Action
  List Fields

  Lists the custom fields defined in your Speak AI account.

• Action
  List Folders

  List the folders in the account.

• Action
  List Media

  List the media files (audio/video) in the account's Speak AI library.

• Action
  Run Magic Prompt

  Runs a Magic Prompt (Speak AI's AI Chat) against your media, folders or fields and returns the AI's answer.

• Action
  Update Automation

  Updates an existing Speak AI automation: its name, trigger, steps, schedule and active state.

• Action
  Update Folder

  Update a folder's name or settings.

• Action
  Update Media

  Rename a Speak AI media file and update its description, tags, folder, assignee, note, status or creation date.

• Action
  Update Text Note

  Update the content of an existing text note.

• Action
  Upload File to Transcribe and Analyze

  Uploads new audio or video files for automatic transcription and analysis.

• Action
  Upload Text Note to Analyze

  Uploads new text notes for automatic insight analysis.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.