--- title: "Connect Fluent Support to Sophiie - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Add lead\" in Sophiie." canonical: "https://apiant.ai/connect/fluent-support-to-sophiie" --- # Connect Fluent Support to Sophiie When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Add lead** in [Sophiie](https://apiant.ai/connections/sophiie). Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Sophiie **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Sophiie to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support can start in Sophiie - When **New Customer** in Fluent Support then **Add lead** in Sophiie - When **New Ticket** in Fluent Support then **Update lead** in Sophiie Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Sophiie ## Triggers and actions 2 triggers · 28 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Action **Add appointment** Books an appointment (job) for a lead in Sophiie. It appears on the dashboard calendar and syncs to connected calendars. - Action **Add lead** Creates a new lead in your Sophiie organization with contact details, business name and social links. - Action **Cancel appointment** Cancels an appointment (job), keeping it with status Cancelled and syncing the cancellation to connected calendars. - Action **Delete lead** Deletes a lead from your Sophiie organization. - Action **Get appointment** Returns a single appointment (job) by its ID, including its time, status, lead, attendees and notes. - Action **Get call** Returns a single completed phone call, including its outcome, summary, transcript and recording link. - Action **Get inquiry** Returns a single inquiry, including its customer (lead) and the call, chat, webform or message details it came from. - Action **Get lead** Returns a lead's full details, including contact info, status, tags, default address and last inquiry. - Action **Get organization** Returns the details of the Sophiie organization tied to the connected account, including its name, contact details, time zone, country and currency. - Action **List appointments** Returns the appointments (jobs) in your Sophiie organization, optionally only those for one lead. - Action **List inquiries** Returns the inquiries (calls, emails, chats, SMS, web forms and social messages) received by your Sophiie organization, optionally filtered by lead, source or archived state. - Action **List lead notes** Returns the notes recorded on a lead, including their content, author and timestamps. - Action **List leads** Returns the leads in your Sophiie organization, with contact details, status and unread inquiry counts. Optionally limit to leads created or updated since a given time. - Action **List members** Returns the members (users) of your Sophiie organization, including their role, name, email and phone. - Action **Send call** Places an outbound phone call to a person using your organization's Sophiie virtual assistant. - Action **Send SMS** Sends an SMS (or MMS with media) to a lead, continuing an existing conversation thread or starting a new one. - Action **Update appointment** Updates an existing appointment (job) in Sophiie. Only the fields you fill in are changed. - Action **Update lead** Updates an existing lead's contact details, such as name, email, phone, suburb, business name and social links. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Sophiie** Sophiie is a virtual receptionist that automates call handling, captures leads, books jobs, and updates your...](https://apiant.ai/connections/sophiie) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Sophiie - [ **HubSpot to Sophiie** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-sophiie) - [ **Salesforce to Sophiie** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-sophiie) - [ **Slack to Sophiie** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-sophiie) - [ **Google Sheets to Sophiie** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-sophiie) - [ **Gmail to Sophiie** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-sophiie) - [ **Google Calendar to Sophiie** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-sophiie) Questions ## Fluent Support and Sophiie, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Sophiie when something happens in Fluent Support? Any of Sophiie's 18 actions, including Send call, Send SMS, Update appointment and Update lead. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Sophiie to Fluent Support? Sophiie has no triggers in the catalog today, so automations start in Fluent Support. If you need the other direction, ask: your agent reads Sophiie's API documentation and adds it. ### ### Do I have to build a connector for Fluent Support or Sophiie? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Sophiie without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.