Connect Fluent Support and SMS Everyone

Both apps 31Fluent Support 12SMS Everyone 19

• Trigger
  New Customer

  Triggers when a new customer is added in Fluent Support.

• Trigger
  New Ticket

  Triggers when a new support ticket is created in Fluent Support.

• Action
  Add Tag to Ticket

  Adds an existing tag to a Fluent Support ticket.

• Action
  Close Ticket

  Closes a Fluent Support ticket.

• Action
  Create Customer

  Creates a new customer in Fluent Support with their name, email, contact details and an optional note.

• Action
  Create Ticket

  Creates a new support ticket in Fluent Support for an existing customer.

• Action
  Get Ticket

  Returns a Fluent Support ticket with its customer, responses and details.

• Action
  List Customers

  Returns the customers in your Fluent Support help desk, optionally filtered by a search term.

• Action
  List Tickets

  Returns support tickets from Fluent Support, optionally matching a search term.

• Action
  Reopen Ticket

  Reopens a closed Fluent Support ticket.

• Action
  Reply to Ticket

  Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket.

• Action
  Update Ticket

  Updates one property of a ticket — its priority, customer priority, assigned agent or product.

• Trigger
  New SMS Reply

  Triggers when someone replies to one of your SMS messages, with the sender's number, the text and when it arrived.

• Action
  Add Numbers to Contact List

  Adds mobile numbers to an existing stored contact list.

• Action
  Add Opt-Outs

  Adds mobile numbers to the account's opt-out list so they receive no further SMS.

• Action
  Create Contact List

  Creates a stored contact list with the given mobile numbers and returns its list ID.

• Action
  Delete Contact List

  Deletes a stored contact list.

• Action
  Delete Scheduled Campaign

  Cancels a scheduled SMS campaign (up to 5 minutes before its send time).

• Action
  Get Account Settings

  Returns the account's user ID, remaining SMS credit balance, and whether it can send unicode and international messages.

• Action
  Get Campaign Status

  Returns whether an SMS campaign is scheduled, running, paused or deleted.

• Action
  Get Contact List

  Returns the name and mobile numbers of one stored contact list.

• Action
  Get Delivery Status

  Returns delivery receipts for the mobile numbers in an SMS campaign, or for one number in it.

• Action
  List Contact Lists

  Returns every stored contact list on the account with its ID, name and number count.

• Action
  List Opt-Outs

  Returns every opted-out mobile number on the account, with when and why it was added.

• Action
  Pause Campaign

  Pauses a scheduled SMS campaign before or while it sends.

• Action
  Remove Numbers from Contact List

  Removes mobile numbers from a stored contact list.

• Action
  Remove Opt-Out

  Opts mobile numbers back in by removing them from the account's opt-out list.

• Action
  Send SMS

  Sends an SMS now or at a scheduled time to one or more mobile numbers. Returns the campaign ID and the credits used.

• Action
  Send SMS to Contact List

  Sends an SMS, now or scheduled, to everyone in one or more stored contact lists. Returns the campaign ID and the credits used.

• Action
  Unpause Campaign

  Resumes a paused SMS campaign; a campaign whose send time has passed sends its unsent messages immediately.

• Action
  Update Scheduled Campaign

  Changes the message text, sender or send time of a scheduled SMS campaign.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.