--- title: "Connect Fluent Support and Qualtrics - APIANT.ai" description: "When \"New Customer\" fires in Fluent Support, your agent runs \"Create Mailing List Contact\" in Qualtrics." canonical: "https://apiant.ai/connect/fluent-support-to-qualtrics" --- # Connect Fluent Support and Qualtrics When **New Customer** fires in [Fluent Support](https://apiant.ai/connections/fluent-support), your agent runs **Create Mailing List Contact** in [Qualtrics](https://apiant.ai/connections/qualtrics), or **New Mailing List Contact** in Qualtrics to **Add Tag to Ticket** in Fluent Support. Describe the whole flow and it is built, tested on every scenario and kept running. Fluent Support **2** triggers Fluent Support **10** actions Qualtrics **2** triggers Qualtrics **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Fluent Support and Qualtrics to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Fluent Support and Qualtrics can do together ### From Fluent Support to Qualtrics - When **New Customer** in Fluent Support then **Create Mailing List Contact** in Qualtrics - When **New Ticket** in Fluent Support then **Update Mailing List Contact** in Qualtrics ### From Qualtrics to Fluent Support - When **New Mailing List Contact** in Qualtrics then **Add Tag to Ticket** in Fluent Support - When **New Survey** in Qualtrics then **Create Customer** in Fluent Support Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Fluent Support and Qualtrics ## Triggers and actions 4 triggers · 21 actions - Trigger **New Customer** Triggers when a new customer is added in Fluent Support. - Trigger **New Ticket** Triggers when a new support ticket is created in Fluent Support. - Action **Add Tag to Ticket** Adds an existing tag to a Fluent Support ticket. - Action **Close Ticket** Closes a Fluent Support ticket. - Action **Create Customer** Creates a new customer in Fluent Support with their name, email, contact details and an optional note. - Action **Create Ticket** Creates a new support ticket in Fluent Support for an existing customer. - Action **Get Ticket** Returns a Fluent Support ticket with its customer, responses and details. - Action **List Customers** Returns the customers in your Fluent Support help desk, optionally filtered by a search term. - Action **List Tickets** Returns support tickets from Fluent Support, optionally matching a search term. - Action **Reopen Ticket** Reopens a closed Fluent Support ticket. - Action **Reply to Ticket** Adds an agent reply or internal note to a Fluent Support ticket, optionally closing the ticket. - Action **Update Ticket** Updates one property of a ticket — its priority, customer priority, assigned agent or product. - Trigger **New Mailing List Contact** Triggers when a contact is added to a Qualtrics mailing list. - Trigger **New Survey** Triggers when a new survey appears in the Qualtrics account. - Action **Create Mailing List Contact** Adds a contact to a Qualtrics mailing list. Qualtrics updates the existing contact instead when it matches your directory's deduplication settings. - Action **Delete Mailing List Contact** Removes a contact from a Qualtrics mailing list. - Action **Distribute Survey via Email** Sends a Qualtrics survey invitation by email to a mailing list, using a message from your library, at the date you choose. - Action **Get Distribution** Returns one Qualtrics survey distribution by ID, with its send date, headers, recipients and delivery stats. - Action **Get Mailing List Contact** Returns one contact in a Qualtrics mailing list, with name, email, phone, embedded data and unsubscribe status. - Action **Get Response Export Progress** Returns the status of a Qualtrics response export, and the file ID once the export is complete. - Action **List Distributions** Returns the distributions (email invites, reminders, links) sent for a Qualtrics survey. - Action **List Mailing List Contacts** Returns the contacts in a Qualtrics mailing list. - Action **List Surveys** Returns the surveys in the Qualtrics account, with each survey's ID, name, owner, active flag and dates. - Action **Start Response Export** Starts an export of a Qualtrics survey's responses and returns the export's progress ID; check it with Get Response Export Progress. - Action **Update Mailing List Contact** Updates a contact's name, email, phone, external reference or language in a Qualtrics mailing list. Fields left blank are not changed. ## Each app on its own - [ **Fluent Support** WordPress helpdesk plugin for managing customer support tickets, with REST API and webhook integrations.](https://apiant.ai/connections/fluent-support) - [ **Qualtrics** Qualtrics is a research and experience platform making sophisticated research simple and empowering users to...](https://apiant.ai/connections/qualtrics) Reviews ## What our customers say ## More from Fluent Support - [ **Fluent Support to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/fluent-support-to-hubspot) - [ **Fluent Support to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/fluent-support-to-salesforce) - [ **Fluent Support to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/fluent-support-to-slack) - [ **Fluent Support to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/fluent-support-to-google-sheets) - [ **Fluent Support to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/fluent-support-to-gmail) - [ **Fluent Support to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/fluent-support-to-google-calendar) ## More into Qualtrics - [ **HubSpot to Qualtrics** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-qualtrics) - [ **Google Sheets to Qualtrics** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-qualtrics) - [ **Gmail to Qualtrics** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-qualtrics) - [ **Google Calendar to Qualtrics** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-qualtrics) - [ **Google Drive to Qualtrics** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-qualtrics) - [ **Mailchimp to Qualtrics** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-qualtrics) Questions ## Fluent Support and Qualtrics, answered ### ### What can start an automation from Fluent Support? Any of Fluent Support's 2 triggers in the catalog, including New Customer and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Qualtrics when something happens in Fluent Support? Any of Qualtrics's 11 actions, including Create Mailing List Contact, Update Mailing List Contact, Distribute Survey via Email and Get Distribution. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Qualtrics to Fluent Support? Yes. When something happens in Qualtrics, your agent can act in Fluent Support too. This page covers both directions: Qualtrics's triggers and Fluent Support's actions are listed here as well. ### ### Do I have to build a connector for Fluent Support or Qualtrics? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Fluent Support and Qualtrics without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.